Solutions Engineer
AuthZed
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture
- Translation of complex technical details for a variety of stakeholders, ensuring seamless communication and understanding across teams
- Building live permissions schema design sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects
- Leading virtual and in-person demos and deep-dive technical sessions
- Identifying product gaps and communicating these to our product team to help shape the future of our offerings
- Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success
- Long-term customer success in the post-sales role for all accounts assigned
Requirements
- Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity
- Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience may also be considered in lieu of formal education
- Hands-on experience with relational databases (e.g., Postgres), including defining schemas, performing migrations, and writing SQL queries
- Proficient in designing and deploying solutions in cloud environments (AWS, GCP) and managing Kubernetes clusters
- Skilled in at least two of the following programming languages: Go, Node, Java, Ruby, or Python
- Experience integrating against HTTP APIs, including handling streams and pagination
- Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences — including internal engineering and product teams
- Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels
- Experience creating software architecture diagrams using tools like Lucidchart or similar
Benefits
- Competitive salary based on experience
- Stock options at an early-stage startup
- Comprehensive benefits including healthcare (US-based) and other insurance
- A full remote and flexible schedule to accommodate different timezones
- Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solutions engineeringrelational databasesSQLcloud environmentsAWSGCPKubernetesprogramming languagesHTTP APIssoftware architecture
Soft skills
communicationproblem-solvingcustomer successtrainingpresentationcollaborationtechnical documentationstakeholder engagementdiagnosing technical issuestranslating technical details
Certifications
Bachelor's degreeMaster's degreeComputer ScienceInformation TechnologySoftware Engineering