Provide guidance and leadership to the business analysis team and deliver solution and analysis to scheme teams (including NPP, eftpos and BPay)
Lead development and implementation of process management outcomes in collaboration with Process Owners
Deliver sustainable process management outputs to support the AP+ business Maturity Program
Provide strategic guidance and thought leadership in process management (capture to optimisation) to align with organisational goals
Collaborate with executive leadership to identify and validate process ownership, end to end process outcomes and process improvements
Lead process workshops to validate ownership, identify end to end processes, assess process maturity and build roadmaps for process improvement
Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations
Prepare reports and presentations to communicate process improvements and project updates to stakeholders
Manage multiple process scopes in parallel and prioritise tasks effectively to support process owners
Design effective process controls, map risks and obligations to ensure regulatory requirements are met
Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation
Take reasonable care for your own safety and the safety of others and support AP+ to meet its duties under relevant safety and environmental legislation
Requirements
Significant relevant experience: 5-7 years of progressively responsible experience in business process management, improvement, optimisation or engineering or related roles
Demonstrated expertise in leading process improvement workshops, activities and delivering significant business impact
Proven ability to drive change in a complex environment, with a strong focus on collaborative improvement
Project management practices and tools (Waterfall/Agile, Jira) is desirable
In-depth knowledge of process improvement methodologies such as Lean, Six Sigma, Kaizen, etc.
Proficient in process mapping tools (e.g. Signavio, ARIS, Nintex, Holocentric, or other BPMN2.0 modelling tools)
Proficient in data analysis tools (e.g., Excel, Tableau, Power BI)
Experience in change management and leading cross-functional teams
Benefits
Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
Hybrid workplace
Encouraged to bring big ideas and make a difference
Support for inclusion during recruitment (assistance with applications and pronoun inclusion)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process managementprocess improvementprocess optimisationprocess mappingdata analysischange managementproject managementprocess engineeringprocess controlsrisk mapping