Australian Department of Home Affairs

Operations

• Supports the Australian Government’s 24/7 crisis management, situational awareness and coordination functions
• Contributes to the monitoring, analysis and reporting of emerging and current all-hazards events
• Assists with the preparation of information products that support decision making by senior executives, Australian Government agencies, states and territories, and key industry partners
• Performs duties across the National Situation Room, National Security Hotline and National Messaging System as needed
• Monitors agency feeds and open-source information, responds to national security hotline contacts, accurately records and escalates information, supports emergency messaging arrangements
• Contributes to operational, administrative and project work
• Participates in crisis response planning meetings, Crisis Coordination Teams and internal briefings as required

NEMA National Situation Room Operations Officer – shift and non-shift

Data Analyst

• Lead reform and change initiatives, including the design, implementation and embedding of policy, strategy and governance frameworks in a complex, multi stakeholder, government environment
• Develop and deliver enterprise-wide data strategies, including initiatives to lift data maturity and data literacy and driving organisational change
• Oversee the design, development, and maintenance of scalable data pipelines and infrastructure, including transition from on premise systems to modern cloud data platforms
• Build and maintain effective partnerships across business areas and enhance the reputation of the Data, Business Operations and Technology Branch
• Lead a multi-disciplinary team of data analysts and engineers to translate complex data into actionable insights and business strategies
• Manage data collection, governance and modelling, ensuring data integrity, compliance and privacy requirements are met
• Provide strategic advice and present data-driven insights to executives to inform decision-making
• Manage procurement, vendor engagement and contract performance to achieve value‑for‑money outcomes
• Manage and coordinate the section’s budget and resources to support the timely delivery of high-quality outputs
• Lead, coach and mentor a geographically dispersed team, providing clear direction and fostering a collaborative, high performing culture.

NEMA Director, Data Analytics

Administration

• Supports the Assistant Director, AusAlert Training and Policy Manager by administering the AusAlert Learning Management System
• Supports the AusAlert National Training Program
• Assists with the annual certification and re-certification of an estimated 1,300 users nationally
• Coordinates and facilitates training delivery through external service providers
• Evaluates the learner experience and the effectiveness of training
• Drafts minor updates to training materials to improve delivery
• Works with the training provider to develop updated modules as new AusAlert functionality is introduced
• May be required to work outside of standard business hours, particularly during the high-risk weather season.

Senior AusAlert Training and Administration Officer

General

• Provide day-to-day contract management to support the performance of the AusAlert vendor arrangements.
• Administer, monitor, and enforce contractual obligations across several major complex contracts.
• Provide contract management support for the delivery, management, enhancement and sustainment of AusAlert.
• Provide surge capacity and continuity of contract oversight during periods of heightened operational demand, system change, national testing or incident response.
• Work across government, industry, and technology partners to manage supplier relationships, coordinate governance activities, and support delivery against project milestones for AusAlert.
• Make decisions using sound judgement, expertise and knowledge under limited guidance.
• Investigate and analyse complex contractual issues, developing practical solutions and escalating matters where required.

NEMA National Situation Room Operations Officer – shift and non-shift

NEMA Director, Data Analytics

Senior AusAlert Training and Administration Officer

Senior AusAlert Contract Officer