Austin Powder

Technical Account Manager

• Lead Austin Powder Company’s technical products and services offering for Western USA precious metals, base metals, and industrial mineral mining markets.
• Identify, vet, develop, and implement products, technologies, services, and techniques to grow and support the Western US Mining customer base.
• Provide technical expertise in blast design, product selection, surveying, loading, and analysis for surface and underground mining.
• Collaborate with local, regional, and corporate teams on identification, development, sale, and application of technical products and services.
• Ensure technical capabilities are appropriately located to support current and future customer demands.
• Maintain a safe and healthy work environment and ensure regulatory and policy compliance.
• Provide technical support including blast design, product selection, surveying, post-blast analysis, blast optimization, and mine planning.
• Identify technical service requirements for existing customers and underground market growth.
• Develop surface and underground technical service representatives with corporate and LLC management teams.
• Collaborate with local and regional teams to ensure operational and technical capability to meet customer needs.
• Develop and implement policies, best practices, SOPs, and training materials.
• Maintain proficiency with applicable technical-services technologies.
• Attend customer sites on short notice across western US and Canadian markets as needed.
• Lead or support investigations of product complaints, misfires, and blasting incidents, determining root causes and corrective actions.
• Manage technical blasting equipment identification, vetting, ordering, maintenance, and training.
• Build relationships and internal expertise networks across Austin Powder.
• Support product manufacturing objectives and product improvements with Product Managers.
• Identify, test, qualify, develop, and implement new or improved products.
• Build understanding of local, state, and federal rules and regulations.
• Participate in explosives industry news and events.
• Assist with business cases for CapEx requests, business development, R&D, and process improvement initiatives.
• Assist with RFP and RFI responses.
• Train internal and external stakeholders on blasting topics.
• Report to the Director of Corporate Technical Services as part of the Corporate Technical Services team.

Technical Services Manager

Manager

• Provide leadership, direction, coordination, management, succession planning, and support for technical and blasting services throughout the LLC/Region
• Provide advanced technical assistance for mine planning, blast design, post-blast analysis, blast optimization, and other blasting service needs
• Establish, maintain, and lead a team of technical representatives
• Assure compliance with regulatory agencies and company policies and procedures
• Conduct regular blast audits for safety, efficiency, and compliance
• Be present on customer sites on short notice throughout the LLC/Region
• Lead investigations of product complaints, misfires, flyrocks, and other blasting incidents
• Facilitate the Blaster-in-Training program and annual blaster refresher training
• Develop and maintain proficiency with software and technologies for technical services
• Maintain drone certification requirements and support team drone certification
• Help manage ordering, maintenance, and training of technical blasting equipment
• Develop relationships and internal networks with technical leaders across Austin Powder
• Support manufacturing objectives to improve explosive product quality, performance, and profitability
• Participate in customer performance review meetings
• Understand local, state, and federal governing agency rules and regulations
• Monitor explosives industry news, events, trends, products, applications, and technical advancements
• Assist with responses to RFPs
• Report directly to the LLC/Regional President/GM and participate as a member of the management team
• Manage direct reports based on the size of the technical services team

Technical Services Manager

Technical Manager