Aunt Martha's Health & Wellness

Manager

• Patient Assessment and Engagement
• Screen and assess patients for common mental health and substance use disorders.
• Engage patients in treatment and facilitate ongoing follow-up care.
• Educate patients about behavioral health conditions, substance use concerns, and available treatment options.
• Build effective and professional therapeutic relationships with patients.
• Collaborative Care Coordination
• Coordinate behavioral and physical healthcare with medical providers, the Psychiatric Consultant, and other treating professionals.
• Participate in regularly scheduled caseload consultations with the Psychiatric Consultant.
• Communicate treatment recommendations to patients’ medical providers and other members of the care team.
• Help facilitate treatment-plan changes for patients who are not improving as expected.
• Connect patients with more intensive or specialized behavioral health services when clinically appropriate.
• Brief Behavioral Interventions
• Provide brief, evidence-based interventions using techniques such as: Motivational interviewing, Behavioral activation, Problem-solving treatment, Other appropriate evidence-based approaches.
• Support patients in developing practical strategies for managing symptoms and reaching treatment goals.
• Develop relapse-prevention and self-management plans for patients preparing to complete the program.
• Medication and Outcome Monitoring
• Support psychotropic medication management as prescribed by medical providers.
• Monitor treatment adherence, effectiveness, side effects, complications, and changes in clinical symptoms.
• Track treatment response through in-person, telephone, and virtual contact.
• Re-engage patients who have missed follow-up appointments or become disconnected from care.
• Referrals and Community Resources
• Facilitate internal and external referrals for clinically indicated services.
• Connect patients with specialty behavioral healthcare, substance use treatment, housing assistance, vocational rehabilitation, and other community-based resources.
• Documentation and Registry Management
• Track patient follow-up and clinical outcomes using the Collaborative Care patient registry.
• Document in-person, telephone, and virtual patient encounters.
• Maintain timely and accurate documentation in the Electronic Health Record and other required systems.
• Share relevant patient progress and treatment recommendations with authorized members of the care team.

Behavioral Healthcare Manager

Administrative Assistant

• Provide day-to-day administrative support to senior leadership and CARES program operations
• Complete routine data collection, review, correction, and reporting
• Coordinate reports related to crisis line performance improvement and service delivery
• Support billing, invoicing, and expense tracking
• Coordinate and schedule meetings, conferences, trainings, and related activities
• Assist with call review quality assurance completion and reporting
• Troubleshoot non-emergent program issues and route concerns to appropriate CARES staff
• Receive, respond to, and route email correspondence and inquiries appropriately
• Maintain shared drive files, documents, and program materials
• Coordinate procedures for new hire orientations and annual CARES employee trainings
• Assist with special projects related to behavioral health crisis line operations
• Support employee engagement processes in collaboration with Human Resources
• Assist with recruitment-related procedures, including candidate identification, documentation collection, reference check coordination, and onboarding support
• Help educate newly hired employees on HR policies, internal procedures, and program expectations
• Participate in the development of organizational guidelines and procedures
• Stay current with HR trends, best practices and program-related administrative needs
• Perform additional duties as assigned