AudioNova (Sonova Audiological Care Denmark ApS)

Customer Support

• First point of contact for inquiries from our customers
• Handling incoming emails and phone calls
• Scheduling appointments for our specialist stores
• Contacting existing customers by phone

Customer Service

• First point of contact with our customers by phone — friendly, empathetic and enjoying conversation
• Implement marketing measures by phone: inform customers about promotions and invite them to visit our hearing care colleagues in our retail stores
• Schedule appointments and provide support with follow-up questions
• Handling incoming and outgoing calls

Customer Service Representative

• First point of contact for inquiries from our customers
• Handling incoming emails and phone calls
• Scheduling appointments for our specialist retail stores
• Initiating phone contact with existing customers

• First point of contact with customers by phone
• Implementation of marketing activities
• Scheduling appointments
• Handling incoming and outgoing calls

Human Resources

• Primary responsibility for timekeeping in BMD NTCS
• Preparation of all documentation for the external payroll partner
• Point of contact for non-standard employee inquiries
• Support of the employee life cycle including onboarding and offboarding
• Review of employment law documents and agreements
• Ongoing reporting and analyses in HR controlling

Customer Service

Customer Service Representative

Customer Support

Customer Service Representative

HR Administration, Timekeeping