Auberge Collection

Sales

• The Sales Coordinator supports the Sales and Marketing team by managing administrative functions, coordinating sales processes, and ensuring accurate data management across systems including Delphi, Cvent, and Opera.
• This role plays a key part in lead management, reporting, client communications, and internal coordination to help drive group sales performance and maintain exceptional service standards.
• The Sales Coordinator ensures operational efficiency for the Sales Managers and contributes to the overall success of the sales team.

Senior Sales Analyst

• Join our team as Area Reservations Sales Manager and become one of the authors of our story
• Lead the Reservations Sales team to consistently deliver exceptional performance, maximize revenue opportunities, and create seamless, personalized guest experiences
• Inspire others, both guests and team members, to chart their ultimate journey
• Oversee training and onboarding of other reservation sales associates
• Achieve monthly individual & team conversion and revenue goals
• Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details
• Pursue Outbound Revenue Opportunities through our lead management system
• Primary contact for Travel Agent requests and emails
• Ensure all requests and communication are replied to within Auberge Guidelines
• Distribute information to the reservations team to ensure the team keeps current with all information
• Ensure appropriate guest follow up takes place in a timely and proper fashion
• Assist with group rooming lists or 3rd party reservations as needed
• Maintain rate integrity in accordance with revenue management strategies
• Communicates strategies to reservation sales associates in a timely manner
• Attend and participate in weekly revenue meetings
• Complete and distribute daily reservations production report
• Create and maintain department scheduling and overview of timesheets
• Complete month end reconciliations and travel agent commissions report
• Maintain a standard of 80% or higher on shop calls
• Assist in maximizing hotel room revenue and occupancy numbers
• Participate in annual reservations sales training
• Fulfill daily tasks on the Reservations Checklist
• Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards