ATPCO

Architect

• Assist in creating digital training materials related to ATPCO products, services, and internal initiatives
• Support the development of instructor-led training programs
• Help design audio, visual, and interactive learning content
• Assist with maintaining online help content and user documentation
• Support training-related questions around product usage and technology
• Contribute to improving existing training content

Learning Architect Intern

Data Engineer

• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and design data models and schemas that facilitate data analysis and reporting
• Design, develop, and maintain scalable and efficient data pipelines and ETL processes to ingest, process, and transform large volumes of data from various sources into usable formats
• Build and optimize data storage and processing systems, including data warehouses, data lakes, and big data platforms, using AWS services such as Amazon Redshift, AWS Glue, AWS EMR, AWS S3, and AWS Lambda, to enable efficient data retrieval and analysis
• Implement and manage real-time data streaming architectures using AWS services like Amazon Kinesis or Apache Kafka to enable real-time data processing and analytics
• Perform data profiling, data cleansing, and data transformation tasks to prepare data for analysis and reporting
• Implement data security and privacy measures to protect sensitive and confidential data using AWS security services and features
• Design and implement data architectures following Data Mesh principles within the AWS environment, including domain-oriented data ownership, self-serve data infrastructure, and federated data governance
• Provide technical guidance and mentorship to junior data engineers, reviewing their work and ensuring adherence to best practices and standards

Support Engineer

• Monitor and respond to alerts and events from various tools, jobs, applications, and platforms
• Work with internal and external service providers to resolve issues and maintain operations

Platform Support Analyst, Intern

Software Engineer

• Provide leadership and mentorship to a team of engineers, focusing on career development and performance management.
• Establish and communicate performance expectations, conducting regular evaluations to hold team members accountable for their progress.
• Collaborate with the Product Manager to align engineering efforts with product definitions, roadmaps, and success measures.
• Develop and implement development standards, policies, and procedures to streamline processes and enhance productivity.
• Serve as the liaison for Level 3 production support activities, ensuring effective problem resolution and technical investigation.
• Foster partnerships with the Center of Excellence to support the adoption of new technologies, architectural standards, and design approaches.
• Collaborate with the Infrastructure team to define the tools and environments required to create reliable and maintainable software applications.

Engineering Manager

• Serve as a subject matter expert for ATPCO’s Retailing and Fare Management APIs, Baggage Calculator, Taxes, Fees, Charges (TFCs), and revenue accounting, diagnosing and resolving medium to highly complex issues.
• Assist customers in understanding and using ATPCO products to meet their business objectives, providing clear and concise explanations of product functionality and data.
• Solve pricing and product issues by applying analytical skills, critical thinking and industry knowledge.
• Document recurring issues and create problem records to ensure comprehensive tracking and resolution, including data recording and reporting accuracy.
• Collaborate cross-functionally with internal teams to test, troubleshoot, and resolve product-related challenges, offering insights for continuous improvement.
• Support testing efforts for new product features and enhancements, ensuring they meet customer and industry requirements.
• Follow up with partners to highlight and reinforce technical improvements in ATPCO solutions.
• Provide on-call support for urgent off-hours issues, ensuring high-quality responses to critical customer inquiries.
• Prioritize and manage tasks to meet deadlines without compromising the quality of support provided.
• Continuously learn and stay updated on ATPCO’s evolving product portfolio and industry trends to support customer needs more effectively.
• Act as a liaison between customers and internal teams, ensuring feedback from customers is shared for product improvements.
• Advocate for customers by escalating issues, providing feedback to product management, and ensuring customer pain points are addressed in product development efforts.

Senior Product Support Analyst

Product Manager

• Act as the customer advocate to guide software development, including user story creation and sprint planning.
• Collaborate with Product Manager on backlog prioritization.
• Manage stakeholder expectations for delivery timelines of features and functionalities.
• Lead the definition, scoping, and prioritization of product deliverables based on team capacity and business goals.
• Facilitate sprint ceremonies, ensuring clear understanding of objectives and priorities.
• Work with stakeholders to develop and document user stories, functional requirements, and acceptance criteria.
• Assist in the creation of feature tests, test cases, and regression tests for manual and automated testing.
• Analyze feedback and data to identify and address product needs.
• Stay updated on industry trends, technologies, and tools.

Senior Product Owner

Frontend Engineer

• Develop and maintain interactive prototypes and user-facing interfaces
• Integrate REST APIs into front-end applications ensuring secure data handling
• Apply HCI principles to convert wireframes into production-ready digital experiences
• Act as a liaison between design and engineering teams
• Ensure compliance with accessibility standards and analyze user metrics for improvements

Senior UX Engineer

SDET

• Automation Strategy & Framework Development
• Design, develop, and maintain robust, scalable, and reusable automation frameworks for backend services, APIs, and data-driven systems.
• Implement and optimize automated test scripts for functional, regression, integration, and data-quality testing.
• Research, evaluate, and integrate modern testing tools and technologies to improve automation efficiency, reliability, and test coverage.
• Establish and enforce best practices for automation testing, including coding standards, test design patterns, and continuous testing practices, with an emphasis on backend and data validation.
• Test Planning & Execution: Collaborate with development, operations, and product teams to define test plans, test cases, and automation scripts for backend features, APIs, data pipelines, and analytics workflows.
• Ensure all test cases and automation scripts adhere to best practices, quality standards, and long-term maintainability guidelines.
• Execute, analyze, and interpret automated test results, providing clear, actionable feedback to development, data, and platform teams.
• Collaboration & Reporting: Partner with cross-functional teams to understand business requirements, technical specifications, and quality standards.
• Collaborate closely with product managers, software engineers, data engineers, and data scientists to ensure smooth implementation of automated testing solutions.
• Provide concise and meaningful reporting on testing progress, test coverage, defect trends, data-quality metrics, and overall system health.
• Performance Testing: Develop automated performance, load, and stress testing frameworks to validate scalability and reliability.
• Integrate k6-based API performance and load testing suites into CI/CD pipelines.
• Conduct automated data-quality validation, schema verification, and ML model consistency checks across environments.
• Continuous Improvement: Drive continuous improvement initiatives by evaluating existing testing processes, identifying inefficiencies, and implementing solutions to enhance speed, reliability, and coverage.
• Stay current with industry trends, emerging tools, and best practices in test automation, data testing, and quality engineering.

Senior Test Engineer

• Define and evolve the product strategy and roadmap, ensuring alignment with customer needs, market trends, and company goals
• Lead more complex products with minimal oversight
• Prioritize and manage the development of new features, balancing technical, financial, and market constraints
• Drive decision-making around trade-offs for feature development
• Lead in-depth market analysis, customer research, and industry engagement to inform product strategy and development
• Build strong relationships with key stakeholders and customers
• Coordinate with teams across Product, Commercial, Marketing, and Strategy to ensure seamless execution of the product roadmap
• Plan product releases and ensure successful delivery to market, managing cross-product dependencies and mitigating risks
• Provide leadership and mentoring to junior team members, fostering a collaborative, customer-centric, and innovative team culture
• Use data-driven analysis to evaluate product performance, inform future development, and ensure product-market fit

Senior Product Manager

Security Engineer

• Develop automated security testing for centralized security libraries which scale directly with developer needs and enable them to write secure code more easily.
• Participate in the review and improvement of secure software development lifecycle (SDLC) processes.
• Have significant ownership in and evangelize security training with development teams.
• Drive initiatives which scale application security and holistically address application vulnerabilities.
• Be able to review application and infrastructure code in context and defend findings.
• Research and present emerging threats, vulnerabilities, and mitigation techniques.
• Support and consult with product and development teams in application security, including threat modeling and AppSec reviews.
• Assist teams in reproducing, triaging, and remediating application security vulnerabilities.
• Assist in development of security processes and automated tooling that prevent classes of security issues.
• With a focus on AWS, build the application specific security components of the next phase of ATPCOs Cloud infrastructure, shaping secure application development for years to come.
• Build automation to help us discover, measure, and contextualize application security issues.
• Partner with platform teams to deliver solutions that permanently solve entire categories of security risk.
• Participate in varied penetration testing and vulnerability assessments of applications, operating systems and/or networks.

Application Security Intern

Security Operations

• Monitor security alerts and events using SIEM and other monitoring tools.
• Analyze and respond to security incidents, including malware infections, phishing attempts, and unauthorized access.
• Triage and prioritize alerts based on severity and potential impact.
• Conduct initial investigations and document findings in incident tracking systems.
• Collaborate with internal teams to contain and remediate security threats.
• Perform root cause analysis and recommend improvements to prevent recurrence.
• Create and maintain standard operating procedures (SOPs) and incident response playbooks.
• Assist in threat intelligence gathering and correlation with internal events.
• Participate in security audits, vulnerability assessments, and compliance efforts.
• Stay up-to-date with the latest cybersecurity trends, vulnerabilities, and threat actor tactics.

SOC Analyst Intern

Full-stack Engineer

• Design & architect next-gen tech solutions to address business problems.
• Propose & present solutions to stakeholders incl execs & senior leaders from product, business, strategy, & tech.
• Author docs & diagrams to communicate ideas & guide engineering organization for implementation.
• Partner w/ Product, Design, Architecture Leads in creating tech sols & define measurable outcomes.
• Work collaboratively across product development portfolios, engineering, & service support teams to consult on current & emerging tech capabilities.
• Optimize solution delivery according to industry best practices, airline industry business, tech processes & capabilities.
• Mentor, guide & coach to strengthen tech expertise of engineering & product community.
• Continuously improve software engineering & software delivery practices.
• Foster env of innovation.
• Create culture where teams lead craftsmanship, availability, resilience, & scalability of their solutions.
• Internally & externally help elevate company brand as an innovative company that delivers modern tech-enabled capabilities.
• Lead R&D projects that have potential to disrupt industry thru innovative tech & groundbreaking business processes.