L2 Technical Support Engineer
Mirantis
CloudDockerKubernetesLinuxOpen SourceOpenStackPythonSFDC
1st Line Support Analyst/Engineer, Greek Speaker
Atos
full-time
Posted on:
Location: 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudCyber Security
About the role
- As a 1st LINE Support Specialist , you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in Greek language is essential for effective communication with colleagues and clients. What will you be doing: Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues Delivering professional and prompt service to the clients Keeping records of all customers enquiries in the reporting system Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem Sending more complex enquiries to the relevant IT Support Team Knowledge area: Basic experience in Windows OS and MS Office Customer service experience will be an asset
Requirements
- Greek language C1; English Proficiency: B2 level. Interpersonal Skills: Eager to develop through interactions with native speakers. No Experience Needed: Just a desire to learn new IT skills. Communication and Teamwork: Strong communication and ability to work well in a team. Problem Solving: Proactive attitude and efficient task management. On-the-Job Training: Provided, no prior experience necessary. Flexibility: Willing to work various shifts, including 24/7, hybrid model
