Technical Support Engineer – Energy Trading and Risk Management
Hitachi
full-time
Posted on:
Location Type: Office
Location: Krakow • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Tracking and taking ownership of customer issues/queries and managing through to resolution
- Researching and troubleshooting software issues and providing prompt and accurate customer feedback
- Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
- Organising regular customer meetings and providing status updates to internal and external stakeholders
- Managing and owning all aspects of customer success, while maintaining a holistic view of customer satisfaction
Requirements
- Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity
- Excellent English verbal and written communication skills (C1 or B2)
- Strong account management skills
- Ability to provide an outstanding customer experience for clients
- Self-motivated and adaptable
Benefits
- Competitive benefits package to support your financial, physical and mental wellbeing
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
C/ETRM applicationssoftware troubleshootingcustomer issue resolution
Soft skills
communication skillsaccount managementcustomer experienceself-motivatedadaptable