Représentant-e du développement des ventes
Workleap
Cloud
Technical Support Specialist
Coupa Software
full-time
Posted on:
Origin: • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Support enterprise customers of Coupa's cloud-based platform as part of a global team
- Manage incoming calls and customer service inquiries (supplier and direct customer channels)
- Perform basic troubleshooting and triaging of supplier calls and assist supplier chat queue
- Identify and assess customers’ needs to help them achieve success
- Manage inbound Sourcing Event related queries and handle low-severity customer tasks
- Verify product vertical and transfer technical calls to technical support engineers skilled in specific products
Requirements
- Prior customer service experience along with strong soft skills via the phone and written communication via a ticketing system
- Familiarity with CRM systems and practices such as Salesforce is considered a plus
- Great attention to detail and the ability to multitask
- Capacity to remain calm and patient under pressure
- Excellent time management, teamwork and organisational skills
- Aptitude and an interest in a technical environment
- Knowledge of the Procurement domain is an added advantage
