Support Engineer

• Support enterprise customers of Coupa's cloud-based platform as part of a global team
• Manage incoming calls and customer service inquiries (supplier and direct customer channels)
• Perform basic troubleshooting and triaging of supplier calls and assist supplier chat queue
• Identify and assess customers’ needs to help them achieve success
• Manage inbound Sourcing Event related queries and handle low-severity customer tasks
• Verify product vertical and transfer technical calls to technical support engineers skilled in specific products

Technical Support Specialist

Technical Support Engineer

Technical Support Engineer – 6pm - 2am

Senior Cloud Support Engineer

Technical Support Manager

IT Support Engineer, 2nd Line