Support Engineer

• Provide post-implementation, support desk and front/back line support for customers to solve technical issues on storage hardware and software products.
• Provide daily remote monitoring for storage environment.
• Write, proof read and submit knowledge-based articles on cases closed.
• Manage all open tickets and ensure customers get daily updates regarding case status.
• Manage all open cases to the fastest resolution.
• Liaise with customer facing and internally focused teams for problem resolution.
• Support work is done via e-mail, remote access & phone.
• Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
• Develop innovative, customized solutions to meet customers’ business needs.
• Clearly communicate complex technical topics to varied knowledge levels of external customers.
• Develop positive and trustworthy relationships with customers and manage customer relationship post-sale to ensure high customer satisfaction.
• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
• Provide reliable, factual and timely information; proactively educate customers and share information as part of the service.

Technical Support Engineer

Technical Support Engineer – 6pm - 2am

Senior Cloud Support Engineer

Junior Cloud Support Engineer

L2 Technical Support Engineer