Support Engineer

• Be the technical backbone of our Support team — troubleshoot complex product, integration, and data stack issues for our customers.
• Reduce Engineering dependency by performing deep debugging and documenting clear, complete RCAs (root-cause analyses).
• Partner cross-functionally with Product, Engineering, and Customer Success to escalate issues and surface actionable insights.
• Contribute to process maturity — create reusable documentation, playbooks, and automation scripts that help scale support quality.
• Champion the customer experience — ensure every issue is resolved with speed, clarity, and empathy.
• Grow as a product and data expert — learn continuously across tools like Fivetran, Snowflake, Databricks, dbt, and beyond.

Technical Support Engineer

Technical Support Specialist – L2

Support Engineer III

Senior Technical Support Representative

Senior Manager, Technical Support

Senior Technical Support Engineer – Focused Services, Cortex XSIAM