AtkinsRéalis

HR Operations Analyst – APAC

AtkinsRéalis

contract

Posted on:

Location Type: Hybrid

Location: Bangalore • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Provide an effective and proactive HR support service to employees and managers located across the world.
  • Understands the importance of accuracy and has high attention to detail.
  • Driven, highly organized, can identify and focus on priorities and deliver to deadline.
  • Resilient, can work under pressure, doesn’t show frustration, and lose composure when facing resistance.
  • Customer-focused, passionate about meeting the requirements of internal and external stakeholders.
  • Strong interpersonal skills; can build effective relationships with internal and external stakeholders at all levels.
  • Confident, diplomatic, and tactful.
  • Proactive, works effectively on own initiative and requires little guidance.
  • Demonstrates high levels of confidentiality.
  • Able to work with high levels of autonomy and as part of a team.
  • Should have handled the employee life cycle management (Hire to Retire).
  • Managing a variety of HR processes in accordance with regional policies and procedural guidelines (Asia Pacific/India).
  • Demonstrate good proficiency in HR processes and standard operating procedures.
  • Managing & Coordinating queries on Case management tool.
  • Producing standard correspondence to employees & external parties.
  • Liaising with employees, line managers and other HR colleagues.
  • Working closely with the HR Community and COE’s.
  • Proactively contributing to improvements within the department.
  • Supporting the People’s Hub team with ad-hoc projects.
  • Manage escalations, root cause analysis and provide it to Team Lead/Line manager.
  • Process complex cases/transactions and be back up for the team.

Requirements

  • Experience, preferably in a HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
  • Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
  • Good IT skills, particularly MS Word, Excel, Outlook.
  • Fluent English - excellent verbal and written communication skills.
  • Strong administrative ability, managing a complex and varied workload.
  • Potential to develop as the team grows.
  • Previous experience in a front-facing customer service role and/or project experience is desirable.
  • Should be flexible to work in multiple shifts.
  • Graduate or Postgraduate with minimum 6 - 10 years of experience in HR shared services or similar environment.
Benefits
  • Varied, interesting and meaningful work.
  • A hybrid working environment with flexibility and great opportunities.
  • Opportunities for training and, as the team grows, career progression or sideways moves.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR processesemployee life cycle managementcase managementroot cause analysisadministrative abilityproject management
Soft skills
attention to detailorganizational skillsresiliencecustomer-focusedinterpersonal skillsconfidentialityautonomyteam collaborationproactive approachcommunication skills