AtkinsRéalis

HR Operations Analyst – APAC

AtkinsRéalis

contract

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Tech Stack

ServiceNow

About the role

  • Provide an effective and proactive HR support service to employees and managers located across the world.
  • Understands the importance of accuracy and has high attention to detail.
  • Driven, highly organized, can identify and focus on priorities and deliver to deadline.
  • Resilient, can work under pressure, doesn’t show frustration, and lose composure when facing resistance.
  • Customer-focused, passionate about meeting the requirements of internal and external stakeholders.
  • Strong interpersonal skills; can build effective relationships with internal and external stakeholders at all levels.
  • Confident, diplomatic, and tactful.
  • Proactive, works effectively on own initiative and requires little guidance.
  • Demonstrates high levels of confidentiality.
  • Able to work with high levels of autonomy and as part of a team.
  • Should have handled the employee life cycle management (Hire to Retire).
  • Managing a variety of HR processes in accordance with regional policies and procedural guidelines (Asia Pacific/India).
  • Demonstrate good proficiency in HR processes and standard operating procedures.
  • Managing & Coordinating queries on Case management tool.
  • Producing standard correspondence to employees & external parties.
  • Liaising with employees, line managers and other HR colleagues.
  • Working closely with the HR Community and COE’s.
  • Proactively contributing to improvements within the department.
  • Supporting the People’s Hub team with ad-hoc projects.
  • Manage escalations, root cause analysis and provide it to Team Lead/Line manager.
  • Process complex cases/transactions and be back up for the team.

Requirements

  • Experience, preferably in a HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
  • Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
  • Good IT skills, particularly MS Word, Excel, Outlook.
  • Fluent English - excellent verbal and written communication skills.
  • Strong administrative ability, managing a complex and varied workload.
  • Potential to develop as the team grows.
  • Previous experience in a front-facing customer service role and/or project experience is desirable.
  • Should be flexible to work in multiple shifts.
  • Graduate or Postgraduate with minimum 6 - 10 years of experience in HR shared services or similar environment.
Benefits
  • Varied, interesting and meaningful work.
  • A hybrid working environment with flexibility and great opportunities.
  • Opportunities for training and, as the team grows, career progression or sideways moves.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR processesemployee life cycle managementcase managementroot cause analysisadministrative abilityproject management
Soft Skills
attention to detailorganizational skillsresiliencecustomer-focusedinterpersonal skillsconfidentialityautonomyteam collaborationproactive approachcommunication skills