Athlon

Business Director – Contract

Athlon

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Lead

About the role

  • Lead and grow global client partnerships ensuring the highest standards of service delivery
  • Act as the senior point of contact for clients, building trusted relationships
  • Ensure servicing frameworks are followed to maintain regular client reviews and feedback
  • Own pipeline and sales reporting to track growth opportunities
  • Liaise directly with clients to encourage annual forward planning
  • Drive client satisfaction through consistent communication and service delivery
  • Lead strategic planning for key accounts aligning client objectives
  • Develop understanding of client businesses to identify opportunities for added value
  • Oversee development and execution of client strategies
  • Identify and pursue opportunities to expand accounts with new services
  • Collaborate with internal teams to translate client needs into actionable plans
  • Monitor account profitability and ensure service delivery efficiency
  • Work with other Department Heads to ensure cross-agency cohesion
  • Motivate, excite and engage the team

Requirements

  • A minimum of 5 years experience in strategic client services, account management, or similar roles within a digital or creative agency
  • Strong understanding of Brand, UX and Digital Product Design
  • Exceptional communication and presentation skills, with the ability to inspire confidence and trust
  • Demonstrated success in building and growing client relationships and managing complex accounts
  • Leadership experience, with a track record of mentoring and managing teams
  • Strong commercial acumen and the ability to balance client needs with agency objectives
  • Demonstrates a responsible and positive, can-do attitude even when under pressure
  • A reliable, trusted and resilient individual
  • Solution focused, with a proactive and positive attitude
  • An excellent communicator
  • A collaborative, helpful and resourceful team player
  • Sharp attention to detail and a drive for perfection
  • A high degree of personal motivation and professionalism
  • Excellent time management and prioritisation skills
  • Strong decision making ability and active listening skills
  • Empathetic and approachable, able to mentor and support the growth of junior team members
Benefits
  • - The chance to work on innovative, high profile projects that make an impact
  • - A flexible work set-up - remote, hybrid, or whatever helps you do your best work
  • - A competitive salary with a benefits package to match
  • - Room to grow your career within a fast-growing international design
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic client servicesaccount managementBrandUXDigital Product Designsales reportingclient strategiesservice delivery efficiencypipeline managementclient reviews
Soft Skills
communication skillspresentation skillsleadershipmentoringcommercial acumenproblem-solvingattention to detailtime managementdecision makingactive listening