Athlon

Director

• Lead and grow global client partnerships ensuring the highest standards of service delivery
• Act as the senior point of contact for clients, building trusted relationships
• Ensure servicing frameworks are followed to maintain regular client reviews and feedback
• Own pipeline and sales reporting to track growth opportunities
• Liaise directly with clients to encourage annual forward planning
• Drive client satisfaction through consistent communication and service delivery
• Lead strategic planning for key accounts aligning client objectives
• Develop understanding of client businesses to identify opportunities for added value
• Oversee development and execution of client strategies
• Identify and pursue opportunities to expand accounts with new services
• Collaborate with internal teams to translate client needs into actionable plans
• Monitor account profitability and ensure service delivery efficiency
• Work with other Department Heads to ensure cross-agency cohesion
• Motivate, excite and engage the team

Business Director – Contract