athenahealth

Product Operations

• Lead communication of product roadmap and ensure stakeholders and customers understand value of investments
• Drive alignment across teams and shape narrative around innovations improving healthcare outcomes
• Lead creation and delivery of clear, compelling narratives from roadmap through release
• Translate complex product strategies into accessible stories for internal and external audiences
• Partner with Product, Marketing, and Customer Success to align messaging and channels
• Lead internal enablement to equip teams with knowledge and tools to communicate priorities
• Collaborate with senior leaders to ensure roadmap messaging supports strategic goals
• Manage, mentor, and develop a team focused on roadmap communications and stakeholder engagement
• Monitor industry trends and customer needs to inform and evolve roadmap narratives
• Contribute to strategic planning sessions and special projects as needed

Senior Manager, Product Operations – Product Roadmap & Release

Procurement

• Lead development and execution of category strategies for IT and professional services aligned with enterprise goals
• Drive sourcing standard practices and enterprise-wide sourcing initiatives
• Conduct spend analysis and identify opportunities to consolidate global spend for value creation
• Negotiate complex supplier agreements to secure favorable terms, reduce costs, and manage risk
• Monitor and report on KPIs including cost savings, supplier performance, and sourcing efficiency
• Analyze market trends, technology shifts, and pricing models to recommend sourcing strategies
• Partner with IT, Finance, Legal, and business units to align sourcing strategies with priorities
• Collaborate on source-to-pay policies, supplier qualification, and risk management
• Oversee strategic supplier relationships and annual supplier performance reviews
• Manage and mentor Category Managers and support procurement technology implementation

Director, Strategic Sourcing

Product Designer

• Lead design of data and analytics experiences for athenahealth's Data & Ecosystem Platform
• Craft cohesive, user-centered experiences across reporting, analytics, and insights tools
• Develop products that tell compelling stories with data enabling action and better care decisions
• Partner with product and data strategy leaders to shape which problems to solve and how AI adds value
• Continuously engage diverse customers to translate insights into high-impact design opportunities
• Align internal teams on standards for visualization, data modeling, and scalable design patterns
• Navigate a matrixed environment with diplomacy to align priorities and inspire innovation
• Champion AI-driven paradigms for forecasting, exploration, and automation of data interactions

Senior Manager, Experience Design and Innovation

Manager

• Lead Revenue Cycle Case & Escalation Management team as final escalation point for complex client issues
• Drive actionable insights across Product and Revenue Cycle Management to improve product/service value
• Create visibility into case performance and promote consistency in terminology and measurement
• Lead initiatives to enhance case resolution performance and reduce case inflow
• Build cross-functional partnerships with Client Success, Service Integrity, Delivery, and Product Delivery
• Oversee issue management system in Salesforce to meet/exceed TAT and quality expectations
• Provide coaching, feedback, and develop high-performance teams
• Support organizational initiatives and continuous improvement

Senior Manager, Revenue Cycle Case and Escalation Management

Financial Planning and Analysis

• Manage the monthly calculation and reporting of company revenue and related growth drivers for the executive team and business partners, including analysis of actual results versus budget and forecast
• Prepare presentations for monthly CFO meetings, Board of Directors sessions, and other corporate forums
• Assist in developing the annual revenue budget and monthly revenue forecasts for key budget owners
• Collaborate to develop and enhance models and analytical frameworks that directly link business performance and management decisions to topline growth
• Create innovative datasets and analyses to support topline growth in collaboration with FP&A business partners
• Partner with the FP&A team and the Controllers’ organization to continuously improve financial processes and procedures
• Perform other duties as assigned by FP&A leadership and/or the Chief Financial Officer

Senior Manager, Product Operations – Product Roadmap & Release

Director, Strategic Sourcing

Senior Manager, Experience Design and Innovation

Senior Manager, Revenue Cycle Case and Escalation Management

Senior Analyst, Financial Planning and Analysis