Public Policy Manager
Persona
Senior Manager, Revenue Cycle Case and Escalation Management
athenahealth
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Spark
About the role
- Lead Revenue Cycle Case & Escalation Management team as final escalation point for complex client issues
- Drive actionable insights across Product and Revenue Cycle Management to improve product/service value
- Create visibility into case performance and promote consistency in terminology and measurement
- Lead initiatives to enhance case resolution performance and reduce case inflow
- Build cross-functional partnerships with Client Success, Service Integrity, Delivery, and Product Delivery
- Oversee issue management system in Salesforce to meet/exceed TAT and quality expectations
- Provide coaching, feedback, and develop high-performance teams
- Support organizational initiatives and continuous improvement
Requirements
- medical billing/US healthcare experience or ability to rapidly learn US healthcare and medical billing
- Bachelor's degree or equivalent experience
- Previous people leadership experience required
- Demonstrated ability to manage multiple projects simultaneously
- Experience collaborating with cross-functional groups
- Proven history of improving processes and workflows
- Strong written and verbal communication skills
- Understanding of (or desire and ability to learn) medical terminology, EHRs, and US healthcare landscape
- Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)
- Experience with athenahealth products and services a plus
