athenahealth

Senior Manager, Revenue Cycle Case and Escalation Management

athenahealth

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Job Level

Senior

Tech Stack

Spark

About the role

  • Lead Revenue Cycle Case & Escalation Management team as final escalation point for complex client issues
  • Drive actionable insights across Product and Revenue Cycle Management to improve product/service value
  • Create visibility into case performance and promote consistency in terminology and measurement
  • Lead initiatives to enhance case resolution performance and reduce case inflow
  • Build cross-functional partnerships with Client Success, Service Integrity, Delivery, and Product Delivery
  • Oversee issue management system in Salesforce to meet/exceed TAT and quality expectations
  • Provide coaching, feedback, and develop high-performance teams
  • Support organizational initiatives and continuous improvement

Requirements

  • medical billing/US healthcare experience or ability to rapidly learn US healthcare and medical billing
  • Bachelor's degree or equivalent experience
  • Previous people leadership experience required
  • Demonstrated ability to manage multiple projects simultaneously
  • Experience collaborating with cross-functional groups
  • Proven history of improving processes and workflows
  • Strong written and verbal communication skills
  • Understanding of (or desire and ability to learn) medical terminology, EHRs, and US healthcare landscape
  • Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)
  • Experience with athenahealth products and services a plus