Customer Success Solutions Architect
Strivacity
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Customer Solutions Engineer
Atera
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $185,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Python
About the role
- Own end-to-end onboarding and technical implementation for strategic accounts
- Design tailored solutions using Atera’s full platform (RMM, PSA, and AI)
- Lead technical discovery, planning, deployment, and handoff
- Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience
- Provide expert guidance on prompt engineering and API based integrations
- Serve as the technical authority during customer engagements, including onsite visits as needed
- Build implementation plans that drive fast time to value and high product adoption
- Identify and escalate customer feedback and product enhancement opportunities
Requirements
- 3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant)
- Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must
- Hands-on experience with API integrations and scripting
- Experience in Python, PowerShell, and REST APIs - an advantage
- Practical understanding of prompt engineering and deploying AI-based solutions
- Excellent communication skills and the ability to simplify complex technical concepts
- Track record of delivering value quickly and driving software adoption
- Experience working directly with MSPs, internal IT teams, and enterprise customers
- Willingness to travel for occasional onsite customer visits
- Strong project planning and stakeholder management skills
