Atera

Customer Solutions Engineer

Atera

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $185,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Python

About the role

  • Own end-to-end onboarding and technical implementation for strategic accounts
  • Design tailored solutions using Atera’s full platform (RMM, PSA, and AI)
  • Lead technical discovery, planning, deployment, and handoff
  • Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience
  • Provide expert guidance on prompt engineering and API based integrations
  • Serve as the technical authority during customer engagements, including onsite visits as needed
  • Build implementation plans that drive fast time to value and high product adoption
  • Identify and escalate customer feedback and product enhancement opportunities

Requirements

  • 3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant)
  • Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must
  • Hands-on experience with API integrations and scripting
  • Experience in Python, PowerShell, and REST APIs - an advantage
  • Practical understanding of prompt engineering and deploying AI-based solutions
  • Excellent communication skills and the ability to simplify complex technical concepts
  • Track record of delivering value quickly and driving software adoption
  • Experience working directly with MSPs, internal IT teams, and enterprise customers
  • Willingness to travel for occasional onsite customer visits
  • Strong project planning and stakeholder management skills