Atera

Business Analyst

• Analyze business performance, customer acquisition, and go-to-market strategies
• Explore various data sources and develop key performance metrics
• Develop deep understanding of data models related to customer acquisition, marketing funnel, new product launches, revenue, and overall business performance
• Design and implement new data models, KPIs, and predictive analytics to support go-to-market and strategic initiatives
• Build, maintain, and monitor reports, dashboards, and metrics to track business health and growth targets
• Analyze data to identify trends, opportunities, and risks across customer segments and market channels
• Communicate insights and strategic recommendations to executive leadership and cross-functional teams
• Collaborate with stakeholders to align data initiatives with business objectives and become a trusted analytics partner

Business Analyst, Marketing Data

Web Designer

• Design visually compelling, user-friendly SaaS web experiences that convert.
• Build responsive layouts for desktop and mobile, optimizing for trials, demos, and revenue.
• Elevate our visual system with motion, micro-interactions, and fresh patterns while maintaining accessibility and performance.
• Apply SEO best practices and semantic HTML for optimized architecture.
• Research leading SaaS designs best practices and adapt them to Atera’s brand.
• Collaborate cross-functionally to hit KPIs and launch on time.
• Use data (A/B tests, heatmaps, analytics) to refine copy, hierarchy, and visuals.
• Deliver pixel-perfect Figma files, hand off to dev, and QA before release.
• Manage multiple projects, lead discussions, and adapt quickly to feedback.

Solutions Engineer

• Own end-to-end onboarding and technical implementation for strategic accounts
• Design tailored solutions using Atera’s full platform (RMM, PSA, and AI)
• Lead technical discovery, planning, deployment, and handoff
• Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience
• Provide expert guidance on prompt engineering and API based integrations
• Serve as the technical authority during customer engagements, including onsite visits as needed
• Build implementation plans that drive fast time to value and high product adoption
• Identify and escalate customer feedback and product enhancement opportunities

Customer Solutions Engineer

Customer Success Manager

• Serve as a client-facing escalation point for Atera’s US clients, ranging from SMB, mid-market, Enterprise, and Strategic accounts
• Lead project management of Atera’s top clients
• Be your team members' “go-to person” personally and professionally
• Hire, train, and mentor team members and provide professional guidance, including deliverables review and creating best practices
• Evaluate and monitor ICs’ performance - provide ongoing and periodic constructive feedback
• Set short and medium-term professional and personal goal setting for ICs
• Listen to team members’ feedback and resolve/promptly resolve issues or conflicts
• Take a leading role in promoting the group’s goals by implementing existing processes and creating deliverables
• Ensure maximum alignment with and impact on clients’ business needs and the company's commercial goals, with all internal stakeholders
• Manage all day-to-day team tasks with the highest degree of professionalism and service, ensuring all KPIs are met or exceeded

Customer Success Team Lead

• Build an in-depth understanding of Atera's products, features, and value proposition
• Join sales reps on product demos to complement their sales process and present technical solutions
• Answer technical inquiries and demo technical solutions on calls with prospects
• Collaborate cross-departmentally (Support, Product, R&D) to obtain resolution to prospect requirements
• Build relationships with colleagues to leverage resources for product know-how and technical resolution
• Manage multiple projects/tasks simultaneously to support various sales reps and prospect opportunities
• Stay updated on industry trends, competitive landscape, and emerging technologies related to IT services, RMM, and PSA

Pre-Sales Solutions Engineer

• Serve as the primary point of contact between clients and the Atera team
• Build and maintain strong relationships with clients
• Onboard new customers and conduct ongoing quarterly Business Reviews
• Lead value-driven conversations with your customers
• Serve as a technical authority for customers' queries on the Atera Platform
• Analyze key account statistics and performance metrics to identify pain points
• Educate clients on how to best use Atera’s platform (best practices)
• Proactively identify growth opportunities and optimization points for Atera’s clients
• Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
• Demonstrate continuous value of Atera’s solutions by keeping high retention rates
• Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience
• Responsible for account success, managing the partnership, monitoring, analyzing and optimizing data, and working towards quarterly targets and KPIs

Senior Customer Success Manager

Account Manager

• Develop and execute integrated PR strategies to elevate brand visibility
• Manage external PR agency to secure high-value media coverage
• Identify thought leadership and speaking opportunities
• Develop and maintain crisis communication protocols and advise leadership
• Define success metrics for PR and AR, track and report media coverage
• Build and maintain strategic relationships with Gartner, Forrester, and other analysts
• Develop and execute AR strategies aligned with corporate objectives
• Coordinate analyst briefings, inquiries, and strategy sessions
• Leverage analyst insights for product positioning and competitive strategy
• Manage deliverables for inclusion in analyst reports and rankings

Public Relations and Analyst Relations Manager

• Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
• Act as a trusted advisor by aligning Atera’s value to customer goals and business needs
• Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
• Lead QBRs and strategic planning to drive customer alignment and retention
• Collaborate cross-functionally with Sales, Customer Success, Product, and Support to share insights and influence product and customer strategy
• Monitor account health, proactively mitigating risk and driving satisfaction
• Help build scalable processes and playbooks to support revenue growth