Atera

Account Manager

• Shape, protect, and elevate our brand reputation while strengthening relationships with top-tier industry analysts and firms.
• Act as the primary liaison with our PR agency, Gartner, Forrester, and other strategic partners.
• Lead the development and execution of integrated PR strategies to elevate brand visibility and position Atera as an industry leader.
• Partner with and manage the external PR agency to secure consistent, high-value media coverage in top-tier outlets.
• Proactively identify opportunities for thought leadership and speaking engagements.
• Develop and maintain crisis communication protocols.
• Define success metrics for PR and AR programs, track and analyze media coverage, and deliver regular performance reports to senior leadership.
• Build and maintain strategic relationships with key analysts at Gartner, Forrester, and other influential firms.
• Develop and execute AR strategies aligned with corporate objectives and go-to-market plans.
• Coordinate analyst briefings, inquiries, and strategy sessions to ensure accurate, positive, and timely coverage.

Public Relations Manager

Web Designer

• Contribute to Atera’s web design strategy, ensuring every experience is clear, consistent, and aligned with our brand.
• Design and optimize responsive web pages, landing pages, and campaign microsites that support marketing goals.
• Collaborate with developers, content creators, and growth marketers to turn ideas into high-performing web experiences.
• Translate UX insights into clear wireframes, mockups, and pixel-perfect UI designs using Figma.
• Help maintain and evolve Atera’s design system, ensuring consistency and scalability across components.
• Implement SEO best practices and accessibility principles in collaboration with developers.
• Use data and analytics (A/B testing, heatmaps, metrics) to inform and refine your designs.
• Participate in design reviews, feedback sessions, and QA to ensure high-quality execution.
• Stay up to date on industry trends, best practices, and emerging tools to keep our web experiences fresh and relevant.

Web Designer – Maternity Cover

• Shape, protect, and elevate Atera's brand reputation; act as primary liaison with PR agency, Gartner, Forrester, and other strategic partners.
• Lead development and execution of integrated PR strategies to elevate brand visibility and position Atera as an industry leader.
• Partner with and manage the external PR agency to secure consistent, high-value media coverage in top-tier outlets.
• Proactively identify opportunities for thought leadership and speaking engagements.
• Develop and maintain crisis communication protocols; advise leadership and ensure coordinated responses to media and stakeholders.
• Define success metrics for PR and AR programs, track and analyze media coverage, and deliver regular performance reports to senior leadership.
• Build and maintain strategic relationships with key analysts at Gartner, Forrester, and other influential firms.
• Develop and execute AR strategies aligned with corporate objectives and go-to-market plans; coordinate analyst briefings, inquiries, and strategy sessions.
• Leverage analyst insights to inform product positioning, messaging, and competitive strategy; manage deliverables for analyst reports and rankings.

Public Relations and Analyst Relations Manager

• Define and maintain Atera’s web design strategy, ensuring user-friendly, visually compelling, and conversion-focused experiences
• Own web design as a discipline and explore innovative solutions to enhance engagement, conversion, and brand value
• Lead UX research and act as subject matter expert to maintain consistency of web design rules
• Manage end-to-end design process: ideation, UX/UI, prototyping, development support, QA, and launch
• Deliver pixel-perfect Figma files and maintain a scalable, consistent design system (components, auto-layout, variables, Figma Motion)
• Implement SEO best practices and semantic HTML structures for optimized performance
• Use data-driven insights (A/B tests, heatmaps, analytics) to iterate and optimize continuously
• Work closely with Marketing, Content, and Dev teams to align web priorities with business objectives
• Ensure deliverables meet timelines, budgets, and quality standards and collaborate with stakeholders across the organization
• Mentor and train web designers and conduct workshops on UX/UI principles, design systems, and AI-powered design workflows

Senior Web Designer – Maternity Leave Replacement

Pre-sales Engineer

• Build an in-depth understanding of Atera's products, features, and value proposition
• Join sales reps on product Demo’s to complement their sales process, present and answer technical inquiries and demo technical solutions on calls with prospects
• Collaborate offline cross-departmentally to obtain resolution to prospect requirements- From support to Product and R&D- you’ll be expected to build relationships with your colleagues in order to leverage your resources for product know-how and ultimate technical resolution
• Ability to manage many projects/ tasks simultaneously in an organized fashion in order to support the various sales reps and prospect opportunities you’ll be working on
• Stay updated on industry trends, competitive landscape, and emerging technologies related to IT services, remote monitoring and management (RMM), and professional services automation (PSA).

Pre-Sales Engineer

Marketing

• Join Atera, an innovative SaaS company reshaping IT management worldwide, as our next Junior Creative Marketing Designer. Our team shapes the entire brand visual language. Come be a part of the team leading and shaping Atera’s brand. This is a highly impactful role where you’ll help bring bold, high-impact creative to life across campaigns, events, and internal initiatives - crafting visuals that inspire, engage, and strengthen our brand presence.
• Design a wide range of marketing assets - from social media, emails, and ads to printables, employee swag, and event materials.
• Create on-brand visuals that are eye-catching, purposeful, and aligned with campaign goals.
• Collaborate with marketers, copywriters, and designers to deliver high-quality creative on time.
• Support the evolution of Atera’s visual identity while ensuring brand consistency.
• Explore motion, animation, and AI tools to enhance creative output.

Junior Creative Marketing Designer

Frontend Engineer

• Collaborate as an integral part of the web development team
• Build visually appealing, responsive, and high-performance web pages
• Work closely with marketing and design teams to bring ideas to life
• Develop and maintain the company’s main website and its subdomains
• Create and optimize landing pages for various campaigns and initiatives
• Actively participate in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives
• Stay up to date with emerging technologies and web standards, and experiment with innovative solutions

Web Developer

Sales

• Acquire an in-depth understanding of Atera's products, features, and value proposition
• Deliver comprehensive sales training, onboarding, and on-going enablement to both Business Partner Managers (Internal BPM’s) and external Partners (Resellers and Distributors) on Atera's products, features, and value proposition
• Deliver engaging product demos, webinars and onsite workshops showcasing Atera's capabilities
• Join customer and prospect calls in a technical pre-sales capacity to help support sales opportunities
• Serve as a technical advisor to both BPM’s and Business Partners, addressing their technical inquiries, concerns, and objections
• Act as technical contact for scripting, implementation and other technical matters
• Collaborate with cross-functional teams, including product, support, R&D, and marketing
• Manage and maintain Partner resources and academy- ensuring to update training materials to reflect the latest product updates, market trends, and competitive landscape
• Stay updated on industry trends, competitive landscape, and emerging technologies related to IT services, remote monitoring and management (RMM), and professional services automation (PSA)

Technical Sales Enablement Expert – Business Partners

Product Manager

• Lead and manage a dedicated AI squad comprising AI/ML engineers, developers, and product designers
• Drive the strategic vision and roadmap for Atera’s AI Autopilot module, defining priorities based on customer needs, automation opportunities, emerging AI trends, and competitive benchmarks
• Collaborate intensively with stakeholders to understand market trends, organizational pain points, and the evolving competitive landscape related to autonomous IT and agentic AI
• Define and prioritize AI-driven product requirements, orchestrating feedback from users, market analysis, and internal specialists to maximize impact and adoption
• Own the full AI product lifecycle from ideation and prototyping to launch, continuous optimization, and post-release monitoring
• Collaborate closely with Atera’s CTO, design, engineering, customer success, analytics, marketing, and support teams to steer AI development, deployment, and iterative enhancement
• Establish and monitor KPIs for Autopilot usage, SLA improvements, and automation impact, using analytics to refine AI workflows and effectiveness
• Champion secure, ethical, and compliant use of AI, ensuring privacy and governance within all automation flows
• Work directly with design partners and customers to deliver a 100% market fit product

Senior AI Product Manager

Events

• Research, validate, and organize new conferences. Manage all logistical and administrative aspects of conferences, tradeshows & Atera-hosted events, including our annual event Ateraverse. Assist with budgets, bookkeeping, invoicing & contracts. Serve as the first point of contact for possible events, negotiate contracts with vendors, and manage vendor relationships. Coordinate with sales teams to identify customer needs and ensure events support sales initiatives. Conduct pre- and post-event evaluations and report on outcomes. Source giveaway vendors, place orders, and manage inventory. Act as a liaison with conference reps, vendors, and various teams within Atera; PR, social, content, and acquisition to promote and maximize event exposure. Provide event support for on-site Atera reps; handle logistical tasks, including shipments, registrations, booth service ordering, team preparation, travel, booth set-up, and take-down. Manage the organization of event files, Monday board, photos, and archives. Assist with different projects and unique experiences: customer holiday gifts, campaigns, customer events, etc.

Marketing Events Manager

Director

• Lead, mentor, and scale a diverse team across onboarding, technical consulting, and engineering
• Establish clear goals, processes, and standards to ensure high-quality, on-time service delivery
• Oversee delivery of strategic customer projects from scoping to execution
• Serve as escalation point for complex solution architecture, integrations, and customer implementations
• Guide the team in designing end-to-end solutions using Atera’s platform, APIs, and automation
• Collaborate with Product, Engineering, Sales, and Customer Success
• Design and evolve Professional Services catalog, pricing, packaging, and go-to-market alignment
• Track and optimize utilization, delivery efficiency, and revenue targets
• Build data-driven reporting on project status, customer satisfaction, utilization, and financial performance
• Continuously improve delivery frameworks, tools, and methodologies to scale and standardize service offerings

PS Director

• Design visually compelling, user-friendly SaaS web experiences that convert.
• Build responsive layouts for desktop and mobile, optimizing for trials, demos, and revenue.
• Elevate our visual system with motion, micro-interactions, and fresh patterns while maintaining accessibility and performance.
• Apply SEO best practices and semantic HTML for optimized architecture.
• Research leading SaaS designs best practices and adapt them to Atera’s brand.
• Collaborate cross-functionally to hit KPIs and launch on time.
• Use data (A/B tests, heatmaps, analytics) to refine copy, hierarchy, and visuals.
• Deliver pixel-perfect Figma files, hand off to dev, and QA before release.
• Manage multiple projects, lead discussions, and adapt quickly to feedback.

Business Analyst

• Analyze business performance, customer acquisition, and go-to-market strategies
• Explore various data sources and develop key performance metrics
• Develop deep understanding of data models related to customer acquisition, marketing funnel, new product launches, revenue, and overall business performance
• Design and implement new data models, KPIs, and predictive analytics to support go-to-market and strategic initiatives
• Build, maintain, and monitor reports, dashboards, and metrics to track business health and growth targets
• Analyze data to identify trends, opportunities, and risks across customer segments and market channels
• Communicate insights and strategic recommendations to executive leadership and cross-functional teams
• Collaborate with stakeholders to align data initiatives with business objectives and become a trusted analytics partner

Business Analyst, Marketing Data

• Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
• Act as a trusted advisor by aligning Atera’s value to customer goals and business needs
• Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
• Lead QBRs and strategic planning to drive customer alignment and retention
• Collaborate cross-functionally with Sales, Customer Success, Product, and Support to share insights and influence product and customer strategy
• Monitor account health, proactively mitigating risk and driving satisfaction
• Help build scalable processes and playbooks to support revenue growth

• Develop and execute integrated PR strategies to elevate brand visibility
• Manage external PR agency to secure high-value media coverage
• Identify thought leadership and speaking opportunities
• Develop and maintain crisis communication protocols and advise leadership
• Define success metrics for PR and AR, track and report media coverage
• Build and maintain strategic relationships with Gartner, Forrester, and other analysts
• Develop and execute AR strategies aligned with corporate objectives
• Coordinate analyst briefings, inquiries, and strategy sessions
• Leverage analyst insights for product positioning and competitive strategy
• Manage deliverables for inclusion in analyst reports and rankings

Customer Success Manager

• Serve as the primary point of contact between clients and the Atera team
• Build and maintain strong relationships with clients
• Onboard new customers and conduct ongoing quarterly Business Reviews
• Lead value-driven conversations with your customers
• Serve as a technical authority for customers' queries on the Atera Platform
• Analyze key account statistics and performance metrics to identify pain points
• Educate clients on how to best use Atera’s platform (best practices)
• Proactively identify growth opportunities and optimization points for Atera’s clients
• Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
• Demonstrate continuous value of Atera’s solutions by keeping high retention rates
• Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience
• Responsible for account success, managing the partnership, monitoring, analyzing and optimizing data, and working towards quarterly targets and KPIs

Senior Customer Success Manager

Solutions Engineer

• Build an in-depth understanding of Atera's products, features, and value proposition
• Join sales reps on product demos to complement their sales process and present technical solutions
• Answer technical inquiries and demo technical solutions on calls with prospects
• Collaborate cross-departmentally (Support, Product, R&D) to obtain resolution to prospect requirements
• Build relationships with colleagues to leverage resources for product know-how and technical resolution
• Manage multiple projects/tasks simultaneously to support various sales reps and prospect opportunities
• Stay updated on industry trends, competitive landscape, and emerging technologies related to IT services, RMM, and PSA

Pre-Sales Solutions Engineer

• Serve as a client-facing escalation point for Atera’s US clients, ranging from SMB, mid-market, Enterprise, and Strategic accounts
• Lead project management of Atera’s top clients
• Be your team members' “go-to person” personally and professionally
• Hire, train, and mentor team members and provide professional guidance, including deliverables review and creating best practices
• Evaluate and monitor ICs’ performance - provide ongoing and periodic constructive feedback
• Set short and medium-term professional and personal goal setting for ICs
• Listen to team members’ feedback and resolve/promptly resolve issues or conflicts
• Take a leading role in promoting the group’s goals by implementing existing processes and creating deliverables
• Ensure maximum alignment with and impact on clients’ business needs and the company's commercial goals, with all internal stakeholders
• Manage all day-to-day team tasks with the highest degree of professionalism and service, ensuring all KPIs are met or exceeded

Customer Success Team Lead

• Own end-to-end onboarding and technical implementation for strategic accounts
• Design tailored solutions using Atera’s full platform (RMM, PSA, and AI)
• Lead technical discovery, planning, deployment, and handoff
• Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience
• Provide expert guidance on prompt engineering and API based integrations
• Serve as the technical authority during customer engagements, including onsite visits as needed
• Build implementation plans that drive fast time to value and high product adoption
• Identify and escalate customer feedback and product enhancement opportunities

Public Relations Manager

Web Designer – Maternity Cover

Public Relations and Analyst Relations Manager

Senior Web Designer – Maternity Leave Replacement

Pre-Sales Engineer

Junior Creative Marketing Designer

Web Developer

Technical Sales Enablement Expert – Business Partners

Senior AI Product Manager

Marketing Events Manager

PS Director

Web Designer

Business Analyst, Marketing Data

Account Manager

Public Relations and Analyst Relations Manager

Senior Customer Success Manager

Pre-Sales Solutions Engineer

Customer Success Team Lead

Customer Solutions Engineer