ATCO Electric

Analyst

• Analyze operational data and business processes to identify trends, inefficiencies, and opportunities for improvement.
• Demonstrate a willingness to take on unfamiliar or challenging tasks beyond one’s comfort zone to support team objectives and foster continuous growth.
• Participate in continuous process improvement reviews with the OFS & SMB Support team.
• Recommend and help implement process changes to enhance efficiency and service quality.
• Support documentation and maintenance of process manuals and service standards.
• Perform timely and accurate fulfillment of all retail Electricity & Natural Gas business processes.
• Assist in EBS operations and maintenance tasks under the direction of leadership or senior team members.
• Communicate with customers, distributors, and internal stakeholders to resolve complex or escalated support issues.
• Ensure adherence to information, security requirements and compliance with business processes, market regulations, and company terms & conditions.
• Participate in QA/testing activities for EBS-related projects, enhancements, and releases.
• Support incident management by creating and updating ITSM tickets for back-office IT-related issues.
• Assist with release management activities, including readiness reviews and deployment support.
• Contribute to project teams by providing analytical insights and supporting project deliverables.
• Provide informal guidance and mentorship to junior team members; assist with onboarding and training as needed.
• Share best practices and support knowledge transfer within the team.
• Help monitor team workflow and provide feedback to the supervisor on process or training gaps.
• Promote professionalism, customer service, and continuous improvement within the back-office team.
• Prepared to assist and deliver exceptional customer service if service levels require additional support.

Back Office Analyst

Recruitment

• Post and manage job requisitions across internal and external platforms
• Sort and screen resumes to support recruiters and hiring managers
• Coordinate and complete pre‑employment checks (e.g., background checks, drug & alcohol testing, references)
• Prepare and issue offer letters, promotional letters, and transfer letters
• Track, follow up, and chase outstanding onboarding and pre‑employment documentation
• Support reporting and recruitment tracking, ensuring accurate and timely data
• Track and manage employee referral submissions, ensuring accurate documentation and follow‑up
• Maintain and manage a shared recruitment inbox, responding to candidate and stakeholder inquiries or redirecting as appropriate
• Support sourcing activities using LinkedIn Recruiter, Indeed, and other platforms
• Assist with building talent pipelines for current and future hiring needs
• Maintain accurate candidate and requisition data within the Applicant Tracking System (ATS)
• Support recruitment and onboarding reporting and ad hoc data requests
• Utilize Oracle HRIS platforms to support recruitment and employee lifecycle transactions
• Work closely with Recruiters, Hiring Managers, and HR partners to support recruitment activities
• Provide a high level of service and communication to internal stakeholders and candidates
• Support engagement with Indigenous partners and community contacts, where applicable

Back Office Analyst

Recruitment Coordinator