Account Representative

ATCO Electric

Account Representative managing industrial customers and supporting complex energy projects at ATCO. Building trusted relationships while guiding energy connection processes and ensuring customer growth.

Posted 4/13/2026full-timeEdmonton • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the main contact for a portfolio of industrial and generation customers
Guide customers through the electricity connection process, including projects connected to both the distribution and transmission system
Work with customers to understand their energy needs and identify practical options that support their operations and growth
Develop and manage account plans for key customers, including regular check‑ins and account reviews
Coordinate internally to resolve billing, metering, and service delivery issues
Support project teams by addressing customer questions and commercial considerations throughout project delivery
Assist with the development and negotiation of commercial arrangements related to connection and wires services
Apply contract and investment analysis using approved tools and processes
Maintain accurate customer and project information, including commercial terms and project status, in Salesforce
Support customers in using ATCO’s online customer tools and resources
Identify service delivery issues and work with internal and external partners to improve processes and customer experience

Requirements

What you’ll need

Diploma in Business or Engineering Technology; a degree in Engineering, Commerce, or Economics is an asset. A combination of education and experience may be considered.
Minimum three years of experience in account management, customer service, or project coordination within the energy or utility sector
Understanding of electric distribution systems, utility billing, contracts, and tariffs is an asset
Experience using CRM tools; Salesforce experience is an asset
Valid Class 5 driver’s licence and willingness to travel periodically (approximately 25%)

Benefits

Comp & perks

Attractive salary and a comprehensive benefits package including performance bonuses eligibility
Flex benefits from first day of employment
Extra paid leave
Pension
Employee share purchase plan
Charitable donation matching
Hybrid work environment
Relocation support if needed
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject coordinationcontract analysisinvestment analysisutility billingelectric distribution systemscommercial arrangementscustomer service

Soft Skills

communicationcustomer relationship managementproblem-solvingnegotiationorganizational skills

Certifications

Diploma in BusinessDiploma in Engineering TechnologyClass 5 driver’s licence