ATCO Electric

Account Representative

ATCO Electric

full-time

Posted on:

Location Type: Hybrid

Location: Edmonton • Canada

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About the role

  • Act as the main contact for a portfolio of industrial and generation customers
  • Guide customers through the electricity connection process, including projects connected to both the distribution and transmission system
  • Work with customers to understand their energy needs and identify practical options that support their operations and growth
  • Develop and manage account plans for key customers, including regular check‑ins and account reviews
  • Coordinate internally to resolve billing, metering, and service delivery issues
  • Support project teams by addressing customer questions and commercial considerations throughout project delivery
  • Assist with the development and negotiation of commercial arrangements related to connection and wires services
  • Apply contract and investment analysis using approved tools and processes
  • Maintain accurate customer and project information, including commercial terms and project status, in Salesforce
  • Support customers in using ATCO’s online customer tools and resources
  • Identify service delivery issues and work with internal and external partners to improve processes and customer experience

Requirements

  • Diploma in Business or Engineering Technology; a degree in Engineering, Commerce, or Economics is an asset. A combination of education and experience may be considered.
  • Minimum three years of experience in account management, customer service, or project coordination within the energy or utility sector
  • Understanding of electric distribution systems, utility billing, contracts, and tariffs is an asset
  • Experience using CRM tools; Salesforce experience is an asset
  • Valid Class 5 driver’s licence and willingness to travel periodically (approximately 25%)
Benefits
  • Attractive salary and a comprehensive benefits package including performance bonuses eligibility
  • Flex benefits from first day of employment
  • Extra paid leave
  • Pension
  • Employee share purchase plan
  • Charitable donation matching
  • Hybrid work environment
  • Relocation support if needed
  • More
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject coordinationcontract analysisinvestment analysisutility billingelectric distribution systemscommercial arrangementscustomer service
Soft Skills
communicationcustomer relationship managementproblem-solvingnegotiationorganizational skills
Certifications
Diploma in BusinessDiploma in Engineering TechnologyClass 5 driver’s licence