AT&T

Analyst System Engineering – ServiceNow Developer, CMDB, ITSM

AT&T

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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Tech Stack

AngularCloudITSMServiceNowSOAP

About the role

  • Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
  • Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
  • Guiding a team or team members with technical knowledge and path forward for implementation.
  • Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
  • Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
  • Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
  • Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
  • Actively participate in daily stand-up meetings.
  • Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
  • Reusing and scaling components to accommodate future growth and eliminate junk code.
  • Support detailed documentation of systems and features.
  • Act as liaison between external vendors and internal product, business, engineering, and design teams.

Requirements

  • 3-6 years of experience in ServiceNow development, configuration and administration.
  • Good experience in ITSM and CMDB modules.
  • Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.
  • Experience working with Import Set, transform map, table API and Robust Transform Engine.
  • Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth).
  • Minimum two years’ experience in leading a team of developers.
  • Deployment experience.
  • Strong technical leadership and project delivery including via vendors.
  • Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
  • Good understanding of web-based Application Architectures and Application interfaces.
  • Proficiency in client side and server side Scripting.
  • Business Rules, Runbook Automation, Workflow development.
  • Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.
Benefits
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow developmentIntegrationFlow designerOrchestrationCustom Application DevelopmentProcess AutomationITSMCMDBREST APIsSOAP APIs
Soft Skills
technical leadershipteam mentoringcollaborationproblem-solvingcommunicationperformance managementguidancemotivationscalingdocumentation