Astucemedia

Support Engineer, Level 2

Astucemedia

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSCloudDockerETL.NETPythonSQLUnityUnreal Engine

About the role

  • Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
  • Investigate and debug ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
  • Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
  • Communicate effectively any issues, debug steps and requirements to the dev team for permanent fixes.
  • Support releases (staging checks, smoke tests, rollbacks).
  • Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
  • Communicate clearly with customers; join bridge calls when needed.

Requirements

  • 3–5 years L2/SRE/DevOps for enterprise SaaS or real-time systems.
  • Strong debugging (APIs/logs/traces/DB); solid OS/network basics.
  • SQL fluency; comfort with queues/schedulers and reading .NET stacks.
  • Experience with deploying virtual environments in cloud or on premise including docker
  • Clear written/spoken customer comms.
  • Nice to have: Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate, familiarity with games engines, unreal and Unity, broadcast graphics engines e.g. Vizrt and data providers such as AP, Bloomberg and Opta.
Benefits
  • Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue
  • RRSP Matching Program – plan for your financial future with company contributions
  • Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.)
  • Team Activities & Events – regular social and team-building opportunities
  • Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
debuggingSQLscriptingPowerShellPythonBashETLAPIsdata pipelinesvirtual environments
Soft Skills
communicationcustomer communicationproblem-solvingcollaboration
Certifications
AWS Associate