Astucemedia

Support Engineer

• Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
• Investigate and debug ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
• Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
• Communicate effectively any issues, debug steps and requirements to the dev team for permanent fixes.
• Support releases (staging checks, smoke tests, rollbacks).
• Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
• Communicate clearly with customers; join bridge calls when needed.

Support Engineer, Level 2

Full-stack Engineer

• Design, develop, and maintain both front-end and back-end systems for the Astucemedia Data Platform; along with other internal/external web applications
• Ensure the scalability, performance, security, and reliability of front-end applications and back-end services
• Contribute to architecture and evolution of the platform; including API development, data integration, and component libraries
• Coordinate software releases with project stakeholders and clients, ensuring smooth and timely rollouts
• Design and maintain automated deployment strategies, supporting continuous integration and delivery processes for both staging and production
• Administer cloud services to support development, deployment, and operational objectives
• Implement and maintain application monitoring solutions, including dashboards and notifications
• MS SQL Server database deployment, maintenance, performance optimization, and database migration
• Review the work of fellow developers, with a focus on quality and maintainability
• Be an active member of developer rituals such as stand-ups and sprint meetings
• Contribute to technical documentation and development process improvement
• Participate in testing and assist with quality assurance initiatives
• Collaborate closely with other developers, designers, and real-time graphics teams to integrate data pipelines, data visualization, and broadcast tools

Support Engineer, Level 2

Full Stack Developer