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Client Support Lead
Astucemedia. Own the post-sales technical relationship with enterprise customers .
Tech Stack
Tools & technologiesCloudDNSGrafanaLinuxMongoDB.NETPrometheusRabbitMQRedisSQLTCP/IP
About the role
Key responsibilities & impact- Own the post-sales technical relationship with enterprise customers
- Lead a team of Support Specialists and provide mentorship
- Manage incoming client issues and ensure SLAs are met
- Conduct deep-dive technical investigations and debugging
- Serve as primary technical contact for enterprise clients
Requirements
What you’ll need- Experience in client support and technical management
- Strong leadership skills to manage and mentor a small team
- Proficiency in C#/.NET, MongoDB, SQL Server, Redis
- Ability to perform technical investigations and debug across various platforms
- Experience with cloud platforms like AWS
- Excellent written and verbal communication skills
Benefits
Comp & perks- Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue
- RRSP Matching Program – plan for your financial future with company contributions
- Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.)
- Team Activities & Events – regular social and team-building opportunities
- Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
C#.NETMongoDBSQL ServerRedistechnical investigationsdebugging
Soft Skills
leadershipmentorshipcommunication