Astrid & Miyu

Operations Manager

Astrid & Miyu

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture
  • Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence
  • Embed robust operational processes to support smooth, reliable, and scalable fulfilment
  • Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores
  • Manage a fit-for-purpose returns solution that is both efficient and customer-friendly
  • Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience
  • Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities
  • Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy
  • Review site capacity and lead future relocation planning over the next 18 months and beyond and leading on potential future projects such as engraving and sterilisation
  • Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs

Requirements

  • Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
  • A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
  • Confidence in managing stock, inventory systems, and warehouse workflows
  • Excellent attention to detail and commitment to operational excellence
  • Experience managing people, you care about growing and supporting your team
  • Comfortable working independently whilst staying connected to a wider global operations team
  • A willingness to roll up your sleeves and help us build something truly special
  • Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced
Benefits
  • bonus
  • Sustainability initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fulfilmentlogisticsoperationsinventory managementwarehouse workflowsstock replenishmentreturns solutione-commerceservice excellencecontinuous improvement
Soft Skills
leadershipattention to detailsolutions-focused mindsetadaptabilityflexibilityteam managementindependencecommunicationcustomer experienceinnovation