IT Infrastructure Operations Engineer II
Astreya
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Provide advanced troubleshooting and fault isolation for escalated server and network incidents.
- Execute firmware, BIOS, and driver updates on Dell PowerEdge servers.
- Perform IOS/NX-OS firmware and software updates on Cisco routers and switches.
- Manage hardware break/fix procedures for server infrastructure.
- Conduct regular network health audits and performance analysis.
- Collaborate with the SRE team to enhance monitoring dashboards.
- Mentor and provide technical guidance to L1 engineers.
- Participate in blameless post-mortems following major incidents.
- Maintain and update operational runbooks, network diagrams, and technical documentation.
- Support hardware lifecycle management activities.
Requirements
- 5+ years of hands-on experience in enterprise IT infrastructure operations.
- Strong proficiency with Dell PowerEdge server administration.
- Solid experience with Cisco networking equipment (routers, switches).
- Working knowledge of monitoring and logging tools.
- Excellent problem-solving abilities with demonstrated experience in incident management.
- Industry certifications such as Dell Server certifications, or ITIL Foundation.
Benefits
- 24x7 on-call support
- Mentoring and providing technical guidance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingfault isolationfirmware updatesBIOS updatesdriver updatesCisco IOSCisco NX-OSnetwork health auditsperformance analysishardware lifecycle management
Soft Skills
problem-solvingtechnical guidancementoringcollaborationincident management
Certifications
Dell Server certificationsITIL Foundation