Astreya

ServiceNow Technical Administrator – Subject Matter Expert

Astreya

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Act as primary technical owner of the ServiceNow platform.
  • Administer core modules: ITSM (Incident, Problem, Change, Request), CMDB & Discovery, Service Catalog & Workflows, Knowledge Management, FSM and Employee Center within a domain separated environment.
  • Execute system configurations, upgrades, patching, and releases.
  • Maintain platform performance, availability, and reliability.
  • Customize Business Rules, Client Scripts, UI Policies, Flow Designer, Workflows, ACLs, roles, and security rules.
  • Develop and maintain Script Includes, REST integrations, APIs, and MID Server-based external system connections.
  • Adhere to ServiceNow best practices to minimize technical debt.
  • Own CMDB health, data integrity, normalization, Discovery, Service Mapping, and reconciliation rules.
  • Lead compliance audits and lifecycle management.
  • Enforce role-based access controls (RBAC) and data security.
  • Support SOX, ISO, GDPR compliance and audit readiness through change reviews.
  • Advise IT leadership and business partners as a technical expert.
  • Translate requirements into scalable solutions with impact analysis and recommendations.
  • Govern development standards, update sets, deployments, change management, and release planning.
  • Review and approve technical designs and implementations.

Requirements

  • Proven hands-on expertise in ServiceNow administration, JavaScript scripting, Flow Designer & Workflows, REST/SOAP integrations, CMDB, Discovery, and Service Mapping.
  • Experience with upgrades, releases, and performance management of the ServiceNow platform.
  • Exceptional experience leveraging ServiceNow Studio, Performance Analytics & Reporting, IntegrationHub, MID Servers, LDAP/SSO integrations in support of business requirements.
  • Certifications Required: ServiceNow Certified System Administrator (CSA) expert level.
  • Preferred: ServiceNow Certified Implementation Specialist (ITSM/CSM/ITOM: HAM/SAM,CMDB), ITIL v4 Foundation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow administrationJavaScript scriptingFlow DesignerWorkflowsREST integrationsSOAP integrationsCMDBDiscoveryService MappingPerformance management
Soft Skills
technical ownershipimpact analysisrecommendationsadvising IT leadershipcompliance auditingdata security enforcementchange managementrelease planning
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (ITSM)ServiceNow Certified Implementation Specialist (CSM)ServiceNow Certified Implementation Specialist (ITOM)ITIL v4 Foundation