ASTEC

Account Manager

• Establishes Asurint as a strategic partner to our clients and key stakeholders, while delivering customer and industry intelligence to drive retention and revenue growth
• Develops a precise and thorough strategic account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of retaining and growing assigned client base
• Works directly, professionally, and collaboratively with clients, internal teams (e.g., Product, Implementation, Client Support), and other cross-functional teams as required to meet client needs
• Monitors and analyzes service levels on assigned account base to ensure on-time delivery, and proactively addresses areas of opportunity as they are identified
• Conducts consultative reviews, QBR’s and consistent client meetings, and provides summaries to Asurint leaders outlining tasks completed, established action items, and analysis of marketing/growth opportunities to drive product utilization and performance
• Demonstrates knowledge of Asurint’s products, services, processes, and procedures to effectively communicate Asurint’s advantage to our clients and create alignment between our clients and our internal teams
• Collaborates with Client Implementation to onboard and integrate new clients and monitor new client revenue realization
• Develops and maintains knowledge of how to read, interpret, analyze, and provide suggestions and/or ideas on how to improve and monitor client account settings, processes, procedures, pricing, packages, etc
• Possesses an in-depth understanding of the clients’ markets and their industries
• Identifies risks and presents developed solutions to internal and external stakeholders
• Monitors, evaluates, and reports on account health, and works proactively to ensure superior client satisfaction
• Travels to client locations to resolve issues and collaborate on new opportunities and solutions as needed
• Other duties as required

Strategic Account Manager

Full-stack Engineer

• Contribute to technical design and implementation of software projects in accordance with the company’s architecture strategy and vision
• Serve as key member of the software development team; understand the business, industry, clients, and strategy
• Evaluate and implement the best technologies for technical problems; learn new technologies as needed
• Provide technical leadership in system design, software architecture design, and code reviews/pull requests
• Design and implement complex back-end algorithms
• Ensure the team’s codebase is operationalized with build and deployment automation, test automation, and monitoring for uptime and quality
• Optimize platforms with scale and performance testing and monitoring
• Enable collaboration via minimal requirements to deliver running tested code
• Participate in cross-team collaboration, design sessions, code and reviews
• Mentor and help raise the technical skills of less-experienced engineers
• Perform other duties as required

Senior Software Engineer

Compliance

• Retrieves and enters a variety of information from computer and web-based systems, files, and other documents related to applicant’s history.
• Investigates and documents alternate options or resources to complete reinvestigation searches, and coordinates with vendors as necessary.
• Locates information in accordance with applicable local, state, and federal laws and regulations.
• Provides timely updates and notifications of delays.
• Uses Salesforce to provide timely and accurate information when documenting steps taken to reinvestigate a search.
• Helps identify best practices and communication strategies for addressing research deficiencies.
• Documents when a researcher, source, or vendor does not meet the company’s standards and proactively escalates issues and risks.
• Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
• Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
• Other duties as required.

Compliance Researcher

QA Engineer

• Maintain and enhance quality control systems to support accuracy and compliance in background check processes.
• This includes processing orders that fall into quality-related queues managed by the Compliance team.
• Provides timely updates and notifications of delays as needed.
• Uses Salesforce to provide timely and accurate information when documenting steps taken to review orders for quality-related purposes.
• Track and report on quality and compliance KPIs for quality-related queues.
• Review and assess company policies and procedures, recommending updates as necessary to maintain compliance and improve quality.
• Documents when a researcher, source, or vendor does not meet the company’s standards and proactively escalates issues and risks to the Manager, Compliance.
• Conducts reinvestigations in accordance with applicable law, including the Fair Credit Reporting Act, for various search types.
• Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
• Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
• Responds to quality-related questions and inquiries from internal departments in a timely manner, providing subject-matter expertise.
• Other duties as required.

Strategic Account Manager

Senior Software Engineer

Compliance Researcher

Compliance and Quality Assurance Specialist