ASTEC

Compliance Researcher

ASTEC

full-time

Posted on:

Location: Ohio • 🇺🇸 United States

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Job Level

Junior

About the role

  • Retrieves and enters a variety of information from computer and web-based systems, files, and other documents related to applicant’s history.
  • Investigates and documents alternate options or resources to complete reinvestigation searches, and coordinates with vendors as necessary.
  • Locates information in accordance with applicable local, state, and federal laws and regulations.
  • Provides timely updates and notifications of delays.
  • Uses Salesforce to provide timely and accurate information when documenting steps taken to reinvestigate a search.
  • Helps identify best practices and communication strategies for addressing research deficiencies.
  • Documents when a researcher, source, or vendor does not meet the company’s standards and proactively escalates issues and risks.
  • Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
  • Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
  • Other duties as required.

Requirements

  • Experience in customer service is preferred.
  • Experience in research or investigations is required.
  • Experience with web-based researching is required.
  • Time management and prioritization skills required.
  • Experience with the legal/court system is required.
  • Experience with background screening preferred.
  • Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
  • Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
  • Salesforce is preferred.
  • Education: High school diploma is required. Bachelor’s degree is preferred.
  • Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
  • Years of relevant experience: 1 to 2 years is preferred.
  • Years of experience supervising: None.
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