Compliance and Quality Assurance Specialist
ASTEC
Compliance Researcher
ASTEC
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Junior
About the role
- Retrieves and enters a variety of information from computer and web-based systems, files, and other documents related to applicant’s history.
- Investigates and documents alternate options or resources to complete reinvestigation searches, and coordinates with vendors as necessary.
- Locates information in accordance with applicable local, state, and federal laws and regulations.
- Provides timely updates and notifications of delays.
- Uses Salesforce to provide timely and accurate information when documenting steps taken to reinvestigate a search.
- Helps identify best practices and communication strategies for addressing research deficiencies.
- Documents when a researcher, source, or vendor does not meet the company’s standards and proactively escalates issues and risks.
- Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
- Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
- Other duties as required.
Requirements
- Experience in customer service is preferred.
- Experience in research or investigations is required.
- Experience with web-based researching is required.
- Time management and prioritization skills required.
- Experience with the legal/court system is required.
- Experience with background screening preferred.
- Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
- Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
- Salesforce is preferred.
- Education: High school diploma is required. Bachelor’s degree is preferred.
- Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
- Years of relevant experience: 1 to 2 years is preferred.
- Years of experience supervising: None.
