ASTEC

Senior Client Implementation Analyst

ASTEC

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $56,000 - $76,000 per year

Job Level

Senior

About the role

  • Establishing and maintaining a professional relationship with internal and external clients.
  • Providing an exceptional client experience while managing deadlines and requirements of the implementation project plan.
  • Reviewing and analyzing client contracts, customer package requests, and other relevant client documentation.
  • Coordinating with clients to schedule the initial implementation call to level-set expectations and finalize the implementation project plan.
  • Managing the Implementation Project queue and assigning projects to Client Implementation Analysts.
  • Coordinating with Sales to ensure correct setup.
  • Partnering with the integrations team for customer onboarding through third-party integration.
  • Processing client addendums per organization and department policies.
  • Maintaining a high level of accuracy for all critical data configurations.
  • Acting as the primary contact for potential client calls and emails.
  • Providing advanced problem solving, troubleshooting, and system consultation for customers.
  • Training and consulting with clients regarding Asurint platform and package selections.
  • Conducting post-production review meetings using standardized checklist.
  • Transitioning accounts to Client Support and/or Strategic Account Managers for ongoing support.
  • Providing assistance to Client Support concerning escalated new customer concerns.
  • Documenting and recommending new processes to improve efficiencies.
  • Identifying and acting on cross-selling opportunities.
  • Serving as front-line escalation for Client Implementation inquiries.
  • Providing training assistance with new hires.
  • Other duties as required.

Requirements

  • Experience with the legal/court system is preferred.
  • Experience with background screening is preferred.
  • Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
  • Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
  • Salesforce is preferred.
  • Education: Associate degree in computer science, information technology, or a related field is required.
  • Bachelor’s degree is preferred.
  • If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
  • 2 to 4 years of relevant experience is preferred.
  • None for experience supervising.
Benefits
  • Medical, dental and vision effective first day of employment
  • 401(k) with employer match
  • Paid time off
  • 10 company-paid holidays
  • Employee Assistance Program
  • Wellness Program
  • Paid Bereavement
  • Pet Bereavement
  • Pet Insurance
  • Volunteer time off
  • Telecommuting Stipend
  • Professional development programs
  • Short-term disability
  • Company-paid long-term disability
  • Company-paid life insurance
  • Flexible spending/health savings accounts
  • Employee referral bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client contract reviewproject managementdata configurationproblem solvingtroubleshootingsystem consultationtrainingbackground screeningbusiness management systemssalesforce
Soft Skills
client relationship managementcommunicationorganizational skillstime managementteam collaborationtraining assistanceconsultingattention to detailcross-sellingescalation management
Certifications
Associate degree in computer scienceAssociate degree in information technologyBachelor’s degree