Project Engineer, Concrete
Gray
Salary
💰 $86,000 - $143,700 per year
Job Level
Senior
About the role
- Manage day-to-day relationships and onboarding with assigned and new clients.
- Develop and maintain positive relationships with key contacts within client organizations at various levels.
- Support the introduction and implementation of opportunities that advance strategic solutions within the client.
- Assist clients with identifying areas of opportunity for improvement, processes, and procedures; formulate action plans to coordinate resources and requirements necessary to manage implementations, client performance, and escalations to completion.
- Manage the integrity of client data by ensuring the quality of business arrangement data from proposal through implementation.
- Develop recommendations based on program performance through financial analysis, report challenges, and provide solutions and alternative recommendations to the client and leadership.
- Partner with the Product team and other internal stakeholders to oversee execution and implementation of new client installs and strategic priorities.
- Identify, present, and (when the agreement is obtained) manage the implementation of new business opportunities and program enhancements for revenue growth and retention.
- Prepare and conduct business reviews by coordinating, creating, and verifying all documentation and logistical arrangements.
- Liaise and manage change requirements for clients to comply with business guidelines, state compliance, and governed statutes.
- Collaborate with Sales, Legal, Product Management, and Executive Leadership in contracting and renewing of contracts with assigned clients.
Requirements
- Minimum of 3 years of experience in an external client facing Account Management and Development role.
- Experience supporting competing priorities and creating solutions to client escalations.
- Bachelor’s degree or equivalent work experience.
- Proficiency in MS Suite products, including Excel, Word, and PowerPoint.
- Proven ability to work collaboratively across departments to meet tight deadlines.
- Salesforce experience is desired.
- Property & Casualty experience is highly desired.
- Experience working effectively with a wide variety of company functions and individuals.
- Ability to perform work responsibilities promptly in a fast-paced, high-volume work environment.
- Led and managed the coordination of large groups to drive results.
- Maintain confidentiality when required to ensure access to and use of specific company and employee information is limited as required by Assurant management.
- Willingness to travel up to 15%.
