Assurant

Regional Account Manager

Assurant

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Salary

💰 $74,600 - $124,700 per year

About the role

  • Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership.
  • Conduct program training at corporate, division, region, district level or site location.
  • Conduct train-the-trainer programs for client staff.
  • Circulate performance and compliance reports to ensure all related goals are being achieved.
  • Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals.
  • Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level.
  • Communicate program results and plans for marketing efforts to client and Assurant management.
  • Summarize activities for ROI purposes and be able to track the performance related to those activities.
  • Serve as the primary contact between Assurant and client, as it relates to the assigned areas.
  • Assist in the execution of promotions and contests for associated programs.
  • Ensure travel budget adherence and control expenses.
  • Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments.
  • Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.

Requirements

  • Bachelor’s Degree or equivalent work experience.
  • 3 + years in Retail or other client-facing environment.
  • 5+ years of direct Retail experience or supporting Retail clients and/or 5+ years of Wireless experience preferred.
  • Strong communication skills, especially by telephone and e-mail.
  • Ability to engage leadership and communicate effectively, even under stress.
  • Proficient user of Microsoft Office programs.
  • Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan.
  • Strong presentation and public-speaking skills.
  • Advanced knowledge of sales and training techniques; client service; account development; multimedia presentation; graphics; and marketing standards.
  • Ability to work in a fast-paced environment meeting tight deadlines while multitasking.
  • Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes.
  • Works under minimal supervision. Some latitude for unreviewed action. Uses originality and evaluation in the accomplishment of assigned tasks.
  • Ability to travel up to 75%.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program trainingtrain-the-trainerperformance analysisROI trackingcompetitive analysissales techniquesclient serviceaccount developmentmultimedia presentationmarketing standards
Soft Skills
communication skillsleadership engagementanalytical skillspresentation skillspublic speakingmultitaskinginfluenceoriginalityevaluationproblem resolution
Certifications
Bachelor’s Degree