Assurant

AVP, Canadian Operations

Assurant

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 $142,700 - $235,400 per year

Job Level

Lead

About the role

  • Provide support and direction to the managers to help set and achieve business and service goals.
  • Leads process/relationship management and technical operations teams to meet client needs and drive the LOBs strategic initiatives
  • Ensure appropriate organizational structure and sufficient resources across business units, to deliver business goals
  • Facilitate team’s continuous learning, career development and succession planning; clearly communicate expectations, provide appropriate feedback, coaching and developmental opportunities
  • Monitor process performance to proactively identify issues or opportunities to digitize, improve CX and create efficiencies, with proposed solutions.
  • Develop the business case and approach for greater standardization across products to reduce operational complexity and manual tasks.
  • Coordinate across Operations to track and report on the value provided by Operations to each LOB / Channel supported, and maintain the LOB portfolio view of initiatives across Operations.
  • Lead BPOs to gather requirements, organize, and maintain process documentation, define, and optimize process models, conduct user acceptance testing.
  • Evaluate process changes, impacts, and make recommendations for implementation.

Requirements

  • Bachelor’s degree in business or equivalent/related field, or equivalent experience
  • Minimum of at least 7 years of directly managing people
  • Minimum of at least 7 years of operational management and/or business quality management experience in the areas of audit, regulatory and compliance
  • Knowledge of coverage analysis, risk transfer, investigation, evaluation, negotiation and settlement of complex claims
  • Knowledge of fundamental information technologies and the ability to use people, processes and technology to improve efficiency and effectiveness
  • Proven ability to effectively lead, partner and communicate with various levels of the organization to define and execute cross-functional business objectives
  • Requires strong leadership, mentoring, organizational and communication skills.
  • Exceptional relationship-building experience with the ability to listen, build rapport, and credibility with peers and as a partner vertically within the business unit, as well as with leadership and capability teams
  • Must demonstrate acumen in business and capabilities that support the business
  • Strong humility, listening, creativity, and negotiation skills.
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational managementbusiness quality managementprocess documentationprocess modelinguser acceptance testingcoverage analysisrisk transfernegotiationsettlement of complex claims
Soft Skills
leadershipmentoringorganizational skillscommunication skillsrelationship-buildinglisteningcreativitynegotiation skills