Manager, Fund Administration – Private Credit
Juniper Square
Retail Support Administrator
Assurant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $38 per hour
Job Level
Mid-LevelSenior
About the role
- Provide technical support for retail store repair operations, including user maintenance and troubleshooting
- Respond to support requests related to: Point of Sale systems (RepairQ), Assurant claims, IT systems (Microsoft O365, operational and learning software), and OEM programs (Apple, Samsung)
- Manage user lifecycle processes: onboarding, transfers, terminations, and access provisioning
- Maintain accurate user profiles and access rights across systems
- Assist with catalog management and compatibility configuration for POS and claim programs
- Support new store launches through Hypercare initiatives
- Participate in cross-training to support broader retail technical functions
Requirements
- Associate degree or higher in Computer Science or related field
- 3+ years of experience in technical support
- 3+ years of experience in retail operations or mobile device repair
- Proficiency with software, hardware, and system applications
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to manage multiple priorities and projects effectively
- Flexibility to provide evening, weekend, and on-call support as needed
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportuser maintenancetroubleshootingcatalog managementcompatibility configurationuser lifecycle processesaccess provisioningPoint of Sale systemsAssurant claimsMicrosoft O365
Soft skills
problem-solvinganalytical skillscommunicationcollaborationproject managementflexibilityability to manage multiple priorities
Certifications
Associate degree in Computer Science
