Permit Administrator II
Harrison Associates
Unit Manager II
Assurant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $48,200 - $79,500 per year
Job Level
JuniorMid-Level
About the role
- Plans, organize, leads, controls and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing.
- Participates in the development of short/long term goals and plans for work group.
- Solicits guidance from manager on best course of action for issues identified in work group.
- Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support.
- Communicates appropriately departmental performance.
- Ensures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities.
- Consistently enforces all corporate/operational/departmental policies and values.
- Provide coaching and direction to all associates within department that promote continued improvement in performance.
- Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.
- Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.
- Promotes team development and cohesive participation to achieve department/operational objectives within assigned areas.
- Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models.
- Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.
- Resolve personnel issues in an appropriate manner and supporting HR policies.
- Recruits best possible candidates with skills and experience needed to support departmental functions.
- Leverages high performing associates to support critical roles within work group.
- Align staff resources and skills to support functions in department.
- Provide appropriate incentives and rewards that promote excellence and achievement.
- Solicit feedback from appropriate resources for continued improvement in self-development/learning.
- Participate in client meetings/updates and provide all necessary information within the timeline agreed upon.
- Able to maintain service levels for specific functions within span of control.
- Is able to maintain a variety of service level objectives within span of control.
- Continually challenge staff to improve/increase skills and operational knowledge.
- Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress.
- Promote team development and cohesive participation to achieve. department/operational objectives that are within work groups.
- Solicit and/or offer assistance to work groups outside of span of control without jeopardizing service levels to assigned department.
- Participate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control.
- Ensure Account Executives (AE) are updated with any changes involving assigned client.
- Monitors financial data and compares to budgetary goals as well as prepare budget for upcoming year.
- Conduct or lead the analysis and resolution of operational problems, process improvements that cover other areas outside of span of control.
- Promote team development and cohesive participation to achieve department/operational objectives that reach beyond assigned work groups.
- Capable of presenting data and/or information to clients as might be necessary for ABRs or client tours.
- Is able to maintain a variety of service level objectives that cover multiple disciplines within span of control.
- Mentoring other associates or lower-level Unit Managers outside their span of control.
- Act as a backup to Operations Manager when necessary.
- Able to highlight financial variances, give reasons for variances and offer solutions to bring department in line with objectives.
Requirements
- Associate degree and/or equivalent work experience is required.
- Two to three years of supervisory experience required.
- Experience in Mortgage servicing, customer service, retail banking or hazard insurance processing is desirable.
- Excellent verbal and written communication skills.
- An understanding of human resource policies and procedures.
- Basic workflow management tools.
- Well developed interpersonal skills promoting team participation with assigned Staff.
- Motivational methods to improve and develop assigned staff.
- Ability to engage co-workers and peers in cross-functional teams.
- Multi-task and perform to multiple goals/objectives.
- Technical skills required are use of computers, telephone, calculator, fax machine, copier, and microfiche viewer.
- MS Office Suite products, Outlook, Mortgage Servicing Systems, System Operating Reports and SmartFlow.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supervisory experienceworkflow managementfinancial analysisbudget preparationprocess improvementperformance monitoringcustomer servicehazard insurance processingmortgage servicingdata presentation
Soft skills
communication skillsinterpersonal skillsteam developmentmotivational methodsproblem-solvingnegotiationcoachingcross-functional collaborationmulti-taskingstaff engagement
Certifications
Associate degree
