Associated Nerd Global

Customer Success Manager

• Operar e otimizar campanhas no FastTrack CRM (e-mail, push, SMS, in-app)
• Criar e gerenciar fluxos de automação, segmentação e jornadas de jogadores
• Analisar performance de campanhas e propor melhorias com base em dados
• Desenvolver estratégias de retenção, reativação e fidelização
• Monitorar KPIs de CRM: churn, LTV, reativação e engajamento

Senior CRM Analyst – iGaming

Full-stack Engineer

• Lead end-to-end development (frontend and backend);
• Collaborate with Product and Design teams and mentor developers;
• Implement secure APIs, optimize code and manage CI/CD infrastructure;
• Monitor performance, propose improvements and document technical processes.

Full Stack Developer – Senior

• You will not manage what already exists; you will create what does not yet exist.
• You'll be responsible for structuring the three pillars of customer experience: 1. Consultative Customer Success; 2. Customer Support; 3. Education & Enablement.

Head of Customer Success

Product Specialist

• Conduct ongoing discovery with customers and define the vision and roadmap for Agent Flow
• Conduct technical discovery with customers around automation workflows
• Map gaps versus competitors and prioritize features
• Manage the roadmap for MCP integrations and external APIs
• Create technical documentation, tutorials, and reference architectures
• Work closely with Tech and Design teams to deliver the best product experience

Senior CRM Analyst – iGaming

Full Stack Developer – Senior

Head of Customer Success

Technical Product Specialist – Agent Flow Team