Associated Nerd Global

Video Editor

• Edit dynamic, dopamine-driven ad creatives
• Edit VSLs (Video Sales Letters) with a focus on retention and conversion from start to finish
• Produce order bumps, welcome videos, and delivery/members-area materials
• Apply motion and graphic elements that boost retention
• Maintain a high production pace, consistently delivering variations and new creatives

Operations

• Lead the end-to-end fulfillment operation: order receipt in WooCommerce, prescription verification, invoicing, shipping, and delivery to the patient
• Manage logistics partners (carriers, postal services, last-mile), negotiating contracts, SLAs and rates
• Define and monitor operational KPIs: lead time, cost per order, damage/loss rate, logistics NPS
• Ensure traceability and chain of custody of products, including batch numbers and expiration dates
• Coordinate import processes for cannabis-based products (RDC ANVISA 660/1015 and related regulations), including individual authorizations when applicable
• Act as the main point of contact with customs brokers, regulatory broker and partner pharmacy
• Maintain compliance with ANVISA requirements for storage, transport and dispensing of controlled products
• Plan demand together with commercial teams (B2C + B2B channels — tenders and legal cases)
• Inventory management: coverage, turnover, stockouts, obsolescence and shelf life
• Manage relationships with suppliers and laboratories (domestic and international), negotiating commercial terms
• Document and automate operational processes; identify bottlenecks and propose improvements
• Work with the technology team to evolve integrations (WooCommerce, ERP, carriers, ActiveCampaign)
• Build operational dashboards to support data-driven decision making
• Structure and lead the operations team as the company scales
• Train and develop operations analysts and assistants

Operations Leader, Logistics

Copywriter

• Create and structure copy for different funnel stages: VSLs, sales pages, advertorials, quizzes, emails, ad creatives, order bumps and sequences.
• Develop angles, big ideas and offers from scratch based on market and audience research.
• Continuously test and optimize copy by reading metrics (CTR, CVR, CPA, ROAS) and iterating based on data.
• Collaborate with the traffic, editing and strategy teams to align messaging and scale campaigns.
• Maintain volume: produce creatives and copy variations at the pace required by the operation.

Copywriter – Direct Response

Customer Success Manager

• Lead, develop and monitor the team's performance.
• Conduct structured feedback and ongoing follow-up.
• Build individual and collective development plans.
• Develop new leaders within the operation.
• Foster a high-performance, collaborative and accountable environment.
• Design and optimize internal processes.
• Ensure operational efficiency and scalability of the area.
• Map bottlenecks, propose improvements and track their implementation.
• Develop documentation, workflows, training and best practices.
• Ensure compliance with SLAs and department KPIs.
• Define, monitor and analyze operational metrics.
• Ensure productivity, quality and efficiency of customer service.
• Promote continuous improvement driven by data.
• Manage production capacity and the intelligent distribution of work.
• Work closely with the team and the operation.
• Serve as a reference for attitude, commitment and execution.
• Be present for the team's day-to-day challenges.
• Report results, risks and opportunities to the executive board.
• Anticipate issues before they impact operations.
• Present action plans and structured solutions.
• Lead continuous improvement projects and the evolution of the department.

Customer Success Leader

Product Manager

• Lead the conception and development of AI products
• Contribute to strategy, define the MVP, and build the solution
• Conduct discovery, prioritization, backlog management, metrics, and competitor analysis
• Ensure learning paths, missions, evidence, portfolios, and outcomes are clear, applicable, and useful
• Execute the product in sync with design, engineering, and pedagogy teams
• Define the application of Artificial Intelligence within the product

Video Editor

Operations Leader, Logistics

Copywriter – Direct Response

Customer Success Leader

Senior Product Manager