Customer Success Leader

Associated Nerd Global

Customer Success Leader managing operational strategies and team performance for an international trading brokerage. Focusing on high-performance and scalable operations.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $1,500 per monthWebsite

About the role

Key responsibilities & impact

Lead, develop and monitor the team's performance.
Conduct structured feedback and ongoing follow-up.
Build individual and collective development plans.
Develop new leaders within the operation.
Foster a high-performance, collaborative and accountable environment.
Design and optimize internal processes.
Ensure operational efficiency and scalability of the area.
Map bottlenecks, propose improvements and track their implementation.
Develop documentation, workflows, training and best practices.
Ensure compliance with SLAs and department KPIs.
Define, monitor and analyze operational metrics.
Ensure productivity, quality and efficiency of customer service.
Promote continuous improvement driven by data.
Manage production capacity and the intelligent distribution of work.
Work closely with the team and the operation.
Serve as a reference for attitude, commitment and execution.
Be present for the team's day-to-day challenges.
Report results, risks and opportunities to the executive board.
Anticipate issues before they impact operations.
Present action plans and structured solutions.
Lead continuous improvement projects and the evolution of the department.

Requirements

What you’ll need

Previous experience leading operational or Customer Success teams.
Experience in project management and implementing improvements.
Experience building or restructuring processes.
Strong communication skills and conflict management.
Experience with metrics, targets and performance monitoring.
Hands-on profile, able to operate both strategically and operationally.
Ability to develop people and build high-performance teams.
Advanced English.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Associated Nerd Global Website LinkedIn All Job Openings 1 - 10 employees Founded 2020 🎯 Recruiter 🤝 B2B Recruitment
B2B Associated Nerd Global is a recruitment and talent advisory firm focused on sourcing and placing technology professionals and executives worldwide. They provide fast, transparent tech recruitment and executive search, short time-to-hire screening, cultural-fit assessments, leadership development plans, and employee experience support. The company operates globally (notably Brazil and Portugal), pairs technical screening with customer-success support, and helps companies fill complex technology roles with an emphasis on speed and quality. Customer Success Leader Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $1.5k / month ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, develop and monitor the team's performance.
Conduct structured feedback and ongoing follow-up.
Build individual and collective development plans.
Develop new leaders within the operation.
Foster a high-performance, collaborative and accountable environment.
Design and optimize internal processes.
Ensure operational efficiency and scalability of the area.
Map bottlenecks, propose improvements and track their implementation.
Develop documentation, workflows, training and best practices.
Ensure compliance with SLAs and department KPIs.
Define, monitor and analyze operational metrics.
Ensure productivity, quality and efficiency of customer service.
Promote continuous improvement driven by data.
Manage production capacity and the intelligent distribution of work.
Work closely with the team and the operation.
Serve as a reference for attitude, commitment and execution.
Be present for the team's day-to-day challenges.
Report results, risks and opportunities to the executive board.
Anticipate issues before they impact operations.
Present action plans and structured solutions.
Lead continuous improvement projects and the evolution of the department. 🎯 Requirements
Previous experience leading operational or Customer Success teams.
Experience in project management and implementing improvements.
Experience building or restructuring processes.
Strong communication skills and conflict management.
Experience with metrics, targets and performance monitoring.
Hands-on profile, able to operate both strategically and operationally.
Ability to develop people and build high-performance teams.
Advanced English. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Controls, NAM, South Region 🔥 48 minutes ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager driving controls aftermarket services growth and managing customer relationships at GE Vernova. Primary contact for customer success metrics, renewals, and technical support. 🇺🇸 United States – Remote 💵 $104.2k - $173.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Services Manager – Steam Turbine CSM 🔥 48 minutes ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Manager connecting with customers throughout the outage lifecycle for Steam Power projects. Focusing on building trust, developing solutions, and ensuring project success. 🇺🇸 United States – Remote 💵 $119.6k - $199.4k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager – Controls, NAM, South Region 🔥 55 minutes ago GE Vernova 10,000+ employees ⚡ Energy 🚀 Aerospace 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager responsible for overseeing customer relationships and driving controls aftermarket services growth. Position emphasizes technical support and customer satisfaction management. 🇺🇸 United States – Remote 💵 $104.2k - $173.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Services Manager – Steam Turbine CSM 🔥 55 minutes ago GE Vernova 10,000+ employees ⚡ Energy 🚀 Aerospace 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Service Manager focused on the outage lifecycle and building customer relationships. Collaborating with teams to ensure project quality, safety, and cost-effectiveness. 🇺🇸 United States – Remote 💵 $119.6k - $199.4k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success District Service Manager, Cardiac Rhythm Management 🔥 56 minutes ago Medtronic 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings District Service Manager leading Cardiac Rhythm Management service teams to deliver education and technical expertise. Collaborating with sales to achieve revenue and implant goals in Iowa and Nebraska. 🇺🇸 United States – Remote 💵 $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Operational MetricsProcess DesignPerformance AnalysisWorkflow DevelopmentSLA ComplianceKPI MonitoringCapacity ManagementContinuous ImprovementData AnalysisTraining Development

Soft Skills

Strong CommunicationConflict ManagementTeam CollaborationProblem-SolvingAdaptability