Customer Support Specialist – Mid-Level, Full-Time
Assistantly
full-time
Posted on:
Location Type: Remote
Location: Colombia
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About the role
- Respond to customer inquiries via email, chat, or phone**
- Solve problems quickly using provided SOPs and judgment**
- Maintain accurate records in the CRM or support tools**
- Escalate complex cases to internal teams**
- Support onboarding, troubleshooting, and follow-up processes**
- Prepare support summaries or reports as needed**
- Maintain a high standard of written and verbal communication**
- Look for patterns and suggest improvements to the support process
Requirements
- 3+ years of customer support or client-facing experience**
- Excellent English (written + spoken)**
- Strong emotional intelligence and communication**
- Dependable, trustworthy, and consistent**
- Proactive and able to make decisions using good judgment**
- Fast learner with strong attention to detail**
- Experience with helpdesk tools, CRMs, or ticketing systems**
- Calm under pressure and solutions-oriented
Benefits
- Competitive salary**
- Paid US holidays**
- Paid wellness days**
- Health & wellness allowance**
- Monthly profit sharing**
- Upskilling in customer experience, communication & AI tools**
- Long-term placement opportunities**
- Dedicated Success Manager for coaching and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportclient-facing experienceproblem-solvingrecord maintenancesupport summariesreport preparationattention to detaildecision making
Soft skills
emotional intelligencecommunicationdependabilitytrustworthinessproactivitycalm under pressuresolutions-orientedfast learner