Senior Client Services Specialist
Asset Living
Unity
Client Services Specialist
Asset Living
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Unity
About the role
- Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction
- Act as the main point of contact for client inquiries, concerns, and escalations
- Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services
- Provide training sessions to clients on our platform, features, and best practices
- Investigate and resolve client issues in a timely and effective manner
- Collaborate with cross-functional teams to address and resolve complex client challenges
- Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients
- Stay informed about industry trends and updates to provide clients with relevant information
- Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience
- Regularly communicate client feedback to internal teams for continuous product/service enhancement
- Maintain accurate client records and documentation
- Generate and analyze reports to track key performance indicators and provide insights to management
- Travel Requirement: This position does not require travel.
Requirements
- Bachelor's degree or equivalent work experience
- Proven experience in client services or a related customer-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work collaboratively in a team environment
- Proficient in using CRM software and Microsoft Office Suite
