Asset Living

Operations

• Provide ongoing support to assigned senior-level managers.
• Collect and review historical income and expense information of apartment buildings.
• Interface with clients to facilitate understanding of property performance and unique characteristics of assets.
• Gather and analyze market information to include market trends and rent comparables through both internal and third-party reports.
• Lead and manage various internal projects.
• Preparation of materials as necessary.
• Prepare and ensure accurate and timely weekly/monthly/quarterly property reporting.
• Answer and direct resident calls at the Corporate Level.
• Coordinate travel, hotel, and rental car arrangements, as needed.
• Other duties as assigned.
• Travel Requirement: This position may entail travel, estimated at 10% of work time annually for property visits or internal meetings.

Operations Specialist

Administrative Assistant

• Data entry, gathering and updating tracking systems
• Preparation of documents, reports
• Document storage - cloud/shared drives (uploading, document management)
• Process applicable Helpdesk tickets efficiently and promptly
• HUD EIV reporting and tracking (if applicable)
• Submission of agency's online reporting, as assigned
• Utility analysis and scheduling, as assigned
• Contract renewal support, as assigned
• Auditing and analyzing data, as assigned
• Software assistance and special projects
• Monitor and assist with online verification access (Work Number) or On-site property support.
• Marketing Plan support, as assigned
• Assist with audits and reporting as needed, including collaborating with team members to gather necessary information and documentation.
• Maintain effective communication with internal staff, fostering positive relationships.
• Maintain positive, professional, and effective communication with onsite staff, Portfolio Managers, Operations, and Compliance team members.
• Overnight and air travel may be required, with proper notice (if applicable)
• Maintain a professional appearance at all times
• Perform additional duties as requested by the Compliance Project Manager, Compliance Manager (if applicable) and Compliance Director.

Compliance Administrative Assistant

Director

• Provide strategic leadership and operational excellence across a portfolio of multifamily or student housing communities.
• Lead all aspects of leasing, marketing, training, and client communication.
• Ensure the portfolio meets and exceeds leasing goals, resident satisfaction standards, and financial performance.
• Act as a key liaison between ownership groups, vendors, and internal teams.
• Proactively identify opportunities, address challenges, and enhance resident and client satisfaction through innovative solutions and hands-on leadership.
• Mentor and train new and existing RLTDs to foster a collaborative and high-performing team environment.
• Design and implement resident retention programs that foster strong community engagement and satisfaction.

Senior Director, Regional Leasing – Training, Student Housing

Accountant

• Prepare and distribute monthly financial reports and bank reconciliation’s in accordance with owner deadline/requirements while adhering to policies and procedures and maintaining adequate internal controls
• Perform cash management functions, initiate and post journal entries, and research & resolve issues as needed
• Analyze expenses and prepare accruals based on budget
• Review accounts payable activity & cash balances and select invoices for payment
• Perform monthly general ledger account analysis and balance sheet account reconciliations
• Prepare audit-related requests and other duties as assigned
• Travel Requirement: This position does not require travel.

Customer Support

• Respond to a high volume of customer inquiries
• Provide accurate information about services, policies, and procedures
• Troubleshoot customer issues and guide them through appropriate solutions or escalate to relevant departments
• Maintain composure and efficiency in fast-paced environments with back-to-back customer interactions
• Identify trends in customer issues and report them to management or relevant departments
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel is unavailable
• Answers questions about the organization and provides callers with addresses, directions, and other information
• Complete word processing, graphical, spreadsheet and database assignments as requested
• Compiling, formatting, editing, and revising reports and presentations
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Maintain reliable internet/service connection to perform job duties
• Book travel arrangements as needed; prior experience booking travel preferred
• Experience with Concur or similar travel and expense platforms preferred
• Travel requirement: This job does not require travel

Customer Support Specialist

Client Services Representative

• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction.
• Act as the main point of contact for client inquiries, concerns, and escalations.
• Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.
• Provide training sessions to clients on our platform, features, and best practices.
• Investigate and resolve client issues in a timely and effective manner.
• Collaborate with cross-functional teams to address and resolve complex client challenges.
• Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.
• Stay informed about industry trends and updates to provide clients with relevant information.
• Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience.
• Regularly communicate client feedback to internal teams for continuous product/service enhancement.
• Maintain accurate client records and documentation.
• Generate and analyze reports to track key performance indicators and provide insights to management.

Client Services Specialist

Chief Marketing Officer

• Oversee leasing, marketing, and training efforts across Student Housing communities
• Partner with Regional and Community Managers to establish leasing goals
• Execute strategic marketing plans to achieve occupancy targets
• Provide leadership to leasing teams and drive performance

Regional Marketing Director

Administration

• Conduct all business according to the company’s policies and procedures, the Fair Housing Act, the ADA, the Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multifamily Housing.
• Fully implement and enforce all policies and procedures outlined in the Company's Policy and Procedures Manual.
• Conduct weekly and monthly property audits as determined by the Senior Portfolio Director and EVP.
• Assist associated communities with delinquency and in-house collections efforts.
• Assist onsite teams in ensuring small balance reminders are sent regularly.
• Maintain accurate resident records and update the Portfolio Collections Specialist weekly on rents collected, delinquent rents outstanding, and eviction status.
• Ensure proper and timely completion of deposit accounting.
• Ensure accurate and timely completion of closeout, including a mid-month pre-close review.
• Prepare all notices such as late rent letters, notices to cure or surrender, and return payment.
• Ensure timely completion of monthly dispossessory and eviction filings.
• Coordinate with the onsite team on all move-out and dispossessory unit walks on a weekly basis.
• Coordinate timely posting of all rent and monies received onsite.

Resident Account Administrator

Marketing

• Works closely with operational leadership on maintaining successful property marketing efforts that supports overall leasing efforts of assigned portfolio.
• Responsible for leveraging centralized marketing team support, individual expertise, and preferred vendor partner services to develop and execute marketing plans and strategy for assigned portfolio.
• Responsible for analyzing ongoing leasing and marketing performance, as well as preparing and providing performance data reporting to operational leadership and clients.
• Responsible for recommending and overseeing the execution of long-term and short-term goals with timelines, benchmarks, and KPIs using data to drive decision making and recommendations.
• Provides leasing and marketing training and best practices to Regional Managers.
• Creates additional marketing ideas and campaigns for prospects, resident referrals, resident events, etc. to increase social media presence and drive qualified traffic to the communities.

Marketing Systems Associate

Controller

• Responsible for the supervision of the accounting for a specific team of accountants.
• Ensures the delivery of financial statements within the required client delivery date.
• Communicates regularly with clients to discuss the financial performance of their properties and respond to accounting questions.
• Responsible for the accuracy of financial statements prepared by a team of accountants.
• Supervises the accounting team in reviewing rent rolls, reconciling bank statements and monitoring monthly operating results against budget.
• Coordinate with operational team members to prepare and approve financial budgets for each property.
• Coordinate with the Controller and CFO and other Assistant controllers to establish and implement short/long-range departmental goals, objectives, policies, and operating procedures.
• Participate in the hiring process and annual performance reviews for a team of Senior Accountants, Accountants, and Junior Accountants.
• Manage efficiency and make staffing recommendations in order to meet expected performance metrics.
• Support a team of assistant controllers in the responding to financial audit requests and provide recommendations for procedural improvements.

Assistant Controller

• Provide leadership and coordination of property financial statements for a group of clients
• Responsible for the supervision of the accounting for a specific team of accountants
• Ensures the delivery of financial statements within the required client delivery date
• Communicates regularly with clients to discuss the financial performance of their properties and respond to accounting questions
• Responsible for the accuracy of financial statements prepared by a team of accountants
• Supervises the accounting team in reviewing rent rolls, reconciling bank statements and monitoring monthly operating results against budget
• Coordinate with operational team members to prepare and approve financial budgets for each property
• Coordinate with the Controller and CFO to establish and implement short/long-range departmental goals, objectives, policies, and operating procedures
• Participate in the hiring process and annual performance reviews for a team of assistant controllers and accountants
• Manage efficiency and make staffing recommendations in order to meet expected performance metrics
• Support a team of assistant controllers in responding to financial audit requests and provide recommendations for procedural improvements

• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction.
• Act as the main point of contact for client inquiries, concerns, and escalations.
• Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.
• Provide training sessions to clients on our platform, features, and best practices.
• Investigate and resolve client issues in a timely and effective manner.
• Collaborate with cross-functional teams to address and resolve complex client challenges.
• Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.
• Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience.
• Maintain accurate client records and documentation.
• Generate and analyze reports to track key performance indicators and provide insights to management.

• Initiate and post journal entries, prepare balance sheet account reconciliations, and research & resolve issues as needed
• Prepare monthly financial reporting packages for one or more regional offices, including performing variance analysis
• Research accounting guidance and prepare memos
• Assist in development of new processes and procedures to improve month end close and financial reporting, and improve coordination between property accounting and corporate accounting
• Assist in departmental initiatives to improve efficiency and utilization of available tools, including newly implemented ERP
• Analyze expenses and assist in budget preparation
• Prepare audit related requests and other duties as assigned
• Work directly with the Assistant Controller to develop new processes and procedures

Senior Accountant

Manager

• Oversee entire operations of a housing community portfolio including personnel, leasing, maintenance, financial, administration & risk management
• Supervise all aspects of the property and staff to ensure compliance with company policies, safety and fair housing guidelines, and liability concerns
• Screen, hire, train, coach, and develop on-site staff; manage performance and terminations; approve timesheets
• Achieve net operating income via cost control and revenue/leasing improvement; develop budgets and provide monthly financial evaluations
• Develop marketing plans, leasing strategies, and resident retention programs; handle resident complaints and show/lease units
• Ensure administrative & leasing reporting accuracy, manage emergencies, monitor maintenance, property appearance, and capital improvement suggestions
• Travel 25-50% annually for property visits, conferences, training sessions, or other business-related activities

Regional Manager, Student Housing

• Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met.
• Serve as the point of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction.
• Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across all stakeholders.
• Develop migration timelines, identify dependencies, and adjust strategies as needed to ensure a smooth transition.
• Recommend and implement enhancements to migration processes, tools, and templates to drive efficiency and consistency across projects.
• Serve as a resource and escalation point for Client Services Specialists (CSSs) assigned to individual tasks within a portfolio migration.
• Maintain accurate migration trackers, status updates, and client-facing deliverables, ensuring they are updated in real time for visibility.
• Anticipate and address potential challenges before they escalate, coordinating with appropriate departments for resolution.
• Understand and manage unique portfolio requirements (e.g., client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations).
• Travel Requirement: This position does not require travel.

Senior Client Services Specialist

• The Assistant Controller will provide leadership and coordination of property financial statements for a group of clients.
• The Assistant Controller leads a team of accountants and has regular interaction with clients and auditors. Together with other Assistant Controller, ensure accounting procedures conform to generally accepted accounting principles.
• Responsible for the supervision of the accounting for a specific team of accountants.
• Ensures the delivery of financial statements within the required client delivery date.
• Communicates regularly with clients to discuss the financial performance of their properties and respond to accounting questions.
• Responsible for the accuracy of financial statements prepared by a team of accountants.
• Supervises the accounting team in reviewing rent rolls, reconciling bank statements and monitoring monthly operating results against budget.
• Coordinate with operational team members to prepare and approve financial budgets for each property.
• Coordinate with the Controller and CFO and other Assistant controllers to establish and implement short/long-range departmental goals, objectives, policies, and operating procedures.
• Participate in the hiring process and annual performance reviews for a team of Senior Accountants, Accountants, and Junior Accountants.
• Manage efficiency and make staffing recommendations in order to meet expected performance metrics.
• Support a team of assistant controllers in the responding to financial audit requests and provide recommendations for procedural improvements.
• Travel Requirement: This position does not require travel.