Offshore RCM Program Manager – SNF
Assembly Health
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
Salary
💰 $90,000 - $115,000 per year
About the role
- Oversee and scale offshore Revenue Cycle Management (RCM) operations supporting Skilled Nursing Facility (SNF) clients
- Serve as the primary point of contact for offshore RCM vendors and delivery teams
- Own vendor governance including performance management and SLA adherence
- Lead regular operational reviews (daily/weekly/monthly) with offshore leadership
- Design, document, and implement standard operating procedures (SOPs) across offshore RCM functions
- Develop and maintain staffing ratios and productivity benchmarks by function and client type
- Lead cross-functional initiatives related to new client onboarding and transitions
- Define and track KPIs related to offshore performance, including productivity and quality metrics.
Requirements
- 5+ years of experience in Revenue Cycle Management, preferably supporting Skilled Nursing Facilities (SNF) or post-acute care
- 3+ years of experience managing offshore teams or third-party RCM vendors
- Strong knowledge of SNF RCM workflows, payer dynamics, and compliance considerations
- Proven experience developing SOPs, staffing models, and operational playbooks
- Solid project or program management experience (formal PM training or certification a plus)
- Exceptional communication and stakeholder management skills
- Ability to operate independently in a fast-paced, scaling environment.
Benefits
- Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Revenue Cycle ManagementSkilled Nursing FacilitySOP developmentstaffing modelsoperational playbooksKPI trackingperformance managementSLA adherenceoffshore team managementproductivity metrics
Soft Skills
communicationstakeholder managementleadershipindependent operationcross-functional collaborationorganizational skillsproblem-solvingadaptabilityproject managementperformance evaluation
Certifications
project management certification