Build customer relationships and guide technical implementation projects across all customer segments
Explore and document product functionality to build product expertise
Develop and refine implementation best practices
Improve internal efficiencies and customer experience during implementation
Collaborate cross-functionally with various teams to get customers live
Drive the product roadmap by liaising between customers and product org
Set tone for customer engagement and value realization

Requirements

2+ years of experience in a customer-facing role supporting a technical product or service
Experience working with SQL, APIs and integrations
Curiosity and technical inclination for data and software
Ability to identify trends and strategic insights from customer conversations
Grit and determination to overcome challenges
Collaborative mindset with a focus on teamwork

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPIsintegrations

Soft Skills

customer relationship managementcollaborationcuriositytechnical inclinationtrend identificationstrategic insightsgritdeterminationteamwork