Head of Customer Engagement – Strategy
RELX
Head of Customer Success
ASSAIA RESTAURANT
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Building a deep understanding of customer/user (airport, airline, ground handler) operations to define use cases/concepts of operations that describe how Assaia's product suite will be used and how it adds value.
- Ensuring that the customer receives a system fully configured towards its intended use cases.
- Ensuring that users fully integrate Assaia's products into their daily work routine and Standard Operating Procedures to achieve superior business outcomes.
- Consulting customers on ways to further improve their operations and suggest additional opportunities.
- Creating/identifying upsell opportunities.
- Providing input into product development organization based on feedback from customer engagements.
- Supporting the sales team during pre-sales campaigns and ensure prospective customers understand how to use our solutions and the value they can generate for them.
- Supporting the sales team with detailed knowledge and understanding of usage and results of our products and services.
- Create reports, dashboards, and analyses to drive value creation from the data we generate.
- Analyse and report on the impact that we are creating for our customers.
- Together with the sales team, stay in close contact with users and customer organization even in times when there is no immediate requirement to do so.
- Serve as the voice of the customer internally.
Requirements
- In-depth experience in the aviation sector, preferably, from a ground operations / APOC / OCC perspective to better relate to the customer organization and processes.
- Must work independently and proactively in a remote setting.
- Strong analytical skill set.
- Self-confident and loves to engage with customers.
- Likeable and highly empathetic.
- Knows how to deal with people from different cultural and professional backgrounds.
- Ability and willingness for extensive international travel.
- Must be able to work in the US or Canada.
- Very good command of English is a must, any other language skills are a bonus.
Benefits
- A flat hierarchy and close to zero bureaucracy.
- Participation in making important decisions, your ideas will be heard and implemented.
- Always remote work and a flexible schedule.
- Agile processes.
- Paid vacation, paid sick leave.
- Paid relevant courses/online education/English courses.
- Great company culture based on honesty and mutual respect.
- Live team events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreport creationdashboard creationcustomer engagementproduct configurationuse case definitionvalue generationupsellingconsulting
Soft skills
analytical skillscustomer engagementempathyindependenceproactivitycommunicationcultural awarenessself-confidencerelationship building
