ASSAIA RESTAURANT

Customer Success Manager

• Building a deep understanding of customer/user (airport, airline, ground handler) operations to define use cases/concepts of operations that describe how Assaia's product suite will be used and how it adds value.
• Ensuring that the customer receives a system fully configured towards its intended use cases.
• Ensuring that users fully integrate Assaia's products into their daily work routine and Standard Operating Procedures to achieve superior business outcomes.
• Consulting customers on ways to further improve their operations and suggest additional opportunities.
• Creating/identifying upsell opportunities.
• Providing input into product development organization based on feedback from customer engagements.
• Supporting the sales team during pre-sales campaigns and ensure prospective customers understand how to use our solutions and the value they can generate for them.
• Supporting the sales team with detailed knowledge and understanding of usage and results of our products and services.
• Create reports, dashboards, and analyses to drive value creation from the data we generate.
• Analyse and report on the impact that we are creating for our customers.
• Together with the sales team, stay in close contact with users and customer organization even in times when there is no immediate requirement to do so.
• Serve as the voice of the customer internally.

Head of Customer Success