Senior Customer Success Manager
Twilio
ETLRealm
Senior Customer Success Manager
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Kentucky, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $120,000 per year
Job Level
Senior
Tech Stack
CloudSFDC
About the role
- Proactively driving adoption, product utilization, retention, and customer satisfaction.
- Developing customers into advocates across all accounts.
- Tracking and securing customer renewals as part of long-term customer relationship management activities.
- Partnering with Delivery (Project Management and Implementation), Support, Account Management, Product, and working cross-departmentally to help identify expansion opportunities.
Requirements
- 5+ years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS.
- Strong preference for public safety experience.
- Demonstrated track record of successfully managing complex customer relationships in a SaaS environment.
- Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation.
- Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general.
- Passion for using technology to make a difference in people’s lives and ideally experience in emergency services and Public Safety.
- Working knowledge of Customer Success KPIs and metrics.
- Experience with Salesforce.com, HubSpot, and/or Gainsight.
- Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations.
- Demonstrated creativity with customer engagement and problem solving.
- Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams.
- Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization.
- Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact.
- Poised under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly.
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementchange managementproject managementprocess improvementdata analyticscloud computingSaaScustomer success KPIscustomer engagement
Soft skills
proactive listeningeffective communicationcreativityproblem solvingdiplomacytactself-motivatedenergeticteam playerability to thrive under pressure
