Collaborating with sales to position and demonstrate HID Global solutions that meet customer needs, facilitating evaluations and tailored demos, providing ongoing technical support, acting as a trusted Technical Account Manager, and building long-term relationships with key accounts and partners, and document opportunities in Salesforce for accurate tracking
Working closely with channel partners to align strategies and drive success; supporting solution marketing through the development of datasheets, whitepapers, and case studies; contributing to digital outreach efforts; and delivering advanced technical training and educational resources via HID Academy to empower internal teams and partners
Leading customer workshops and meetings as a subject matter expert; designing, implementing, testing, and documenting HID Global solutions; producing and reviewing technical documentation including requirements and solution design; supporting partner API integration inquiries; and resolving technical issues under pressure to ensure successful project delivery
Acting as a trusted advisor and product expert in Identity and Access Management, guiding partners through HID product integration, addressing procurement-related technical concerns, sharing insights from industry trends and standards to drive innovation, facilitating product samples for testing, and leading technical discussions to ensure alignment on requirements and capabilities
Engaging with global teams to provide field insights that influence product development, representing HID Global at industry events to showcase solutions, drive initiatives that enhance Sales Engineering efficiency, and leading the execution of RFPs, RFIs, and technical questionnaires with precision
Creating and maintaining product documentation, videos, and knowledge-based articles; aligning with Product Owners on customer needs and market trends; and driving continuous innovation by staying current with developments in information security and Identity and Access Management
Requirements
Technical degree (BS Computer Science, Engineering or related field)
Minimum 7+ years’ experience within Professional Services, Technical Pre-sales or similar
Proficient in Windows Server and Linux administration
Skilled in at least one programming language: Java, Python, C, Perl, JavaScript, or Node.js
Experience in one or more identity and credential technologies: PKI, MFA, OAuth, OATH, OpenID, GlobalPlatform/OpenPlatform, Java Card
Strong understanding of system and network components, including web applications, network protocols (SSL/TLS, VPN, IPSec, RDP), PACS, proxy servers, and load balancers
Deep knowledge of authentication and directory services: SAML, RADIUS, LDAP, Microsoft AD, Entra ID, AWS, and related solutions
Experience with application servers (IIS, Tomcat, WebSphere, JBoss, WebLogic) and container platforms (Docker, Kubernetes)
Familiarity with database systems: MS SQL Server, Oracle, AWS RDS, PostgreSQL
In-depth understanding of U.S. Government security standards and compliance frameworks: FIPS 201, NIST SP 800-73, FIPS 140, GSC-IS v2
Strong understanding and hands-on experience with identity management, including authentication, digital signing, access control, data protection, and securing digital credentials (e.g., smart cards, mobile devices, security keys)
Proficiency in authentication mechanisms, cryptography, network security
Benefits
Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows Server administrationLinux administrationJavaPythonCPerlJavaScriptNode.jsPKIMFA