Aspirion

Customer Success Manager

• manage ongoing professional relationships with clients and stakeholders
• ensure we maintain relationships at multiple levels within the client
• provide insights to help drive consistent account placements from assigned clients
• identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
• organize training for clients by assessing their needs and communicating with both client and Aspirion departments
• communicate with clients to resolve escalated processing/protocol issues
• conduct performance reviews and executive business reviews with clients, onsite preferred
• handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
• communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
• provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services
• analyze trends and report on key performance indicators
• identify and assess client needs to exceed expectations
• interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
• maintain HIPAA certification and compliance
• collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues
• ensure any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.)
• create process for obtaining information and resolving issues with client
• all other duties as assigned to maintain company standards and client protocols
• perform other related duties as assigned

Client Success Director

• Provide premium client support through account management, denied claim recovery, and complex claims investigations to assigned clients
• Build and manage ongoing professional relationships with clients and stakeholders
• Ensure we maintain relationships at multiple levels within the client
• Provide insights to help drive consistent account placements from assigned clients
• Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
• Organize training for clients by assessing their needs and communicating with both client and Aspirion departments
• Communicate with clients to resolve escalated processing/protocol issues
• Conduct monthly operational reviews and quarterly business reviews with clients, on site if client preference
• Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
• Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
• Provide regular updates to clients regarding Aspirion’s contribution to their revenue
• Analyze trends and report on key performance indicators
• Identify and assess client needs to exceed expectations
• Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
• Maintain HIPAA certification and compliance
• Provides client with feedback of systemic account issues
• Draft and send client visit memo to client detailing issues discussed and resolved during visits
• Include Aspirion success stories in memo
• Ensures any account projects are being worked in a timely fashion (e.g., provider relations spreadsheets, billing projects, etc.)
• Creates process for obtaining information and resolving issues with clients
• Create Processes and Protocols document for Aspirion Team to follow and review
• Requests system access credentials and assist with system access issues
• All other duties as assigned to maintain company standards and client protocols
• Performs other related duties as assigned

Client Success Manager

• Build and manage ongoing professional relationships with clients and stakeholders
• Ensure we maintain relationships at multiple levels within the client
• Provide insights to help drive consistent account placements from assigned clients
• Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
• Organize training for clients by assessing their needs and communicating with both client and Aspirion departments
• Communicate with clients to resolve escalated processing/protocol issues
• Conduct performance reviews and executive business reviews with clients, onsite preferred
• Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
• Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
• Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services
• Analyze trends and report on key performance indicators
• Identify and assess client needs to exceed expectations
• Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
• Maintain HIPAA certification and compliance
• Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues
• Ensures any account projects are being worked in a time fashion

Senior Client Success Director

Content Writer

• Submit electronic and hard copy billing and conduct follow up with third party carriers for insurance claims
• Investigate and coordinate insurance benefits for insurance claims across multiple service lines
• Obtain claim status via the telephone, internet, and/or fax
• Review and understand eligibility of benefits
• Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement
• Perform investigative and follow up activities in a fast-paced environment
• Conduct research, contact patients, and local affiliates
• Handle incoming and outgoing mail, scanning, and indexing documents
• Research and verify insurance billing adjustment identification
• Identify contractual and administrative adjustments
• Work independently or as part of a team maintaining excellent customer service

Client Success Director

Client Success Manager

Senior Client Success Director

Appeal Writer – Hospital Billing, Denials