Client Success Manager

Aspirion

Client Success Manager providing premium client support and managing denied claim recoveries. Responsible for building relationships and analyzing client needs for healthcare payment solutions.

Posted 4/24/2026full-timeRemote • Alabama, Arizona, Florida, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide premium client support through account management, denied claim recovery, and complex claims investigations to assigned clients
Build and manage ongoing professional relationships with clients and stakeholders
Ensure we maintain relationships at multiple levels within the client
Provide insights to help drive consistent account placements from assigned clients
Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
Organize training for clients by assessing their needs and communicating with both client and Aspirion departments
Communicate with clients to resolve escalated processing/protocol issues
Conduct monthly operational reviews and quarterly business reviews with clients, on site if client preference
Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
Provide regular updates to clients regarding Aspirion’s contribution to their revenue
Analyze trends and report on key performance indicators
Identify and assess client needs to exceed expectations
Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
Maintain HIPAA certification and compliance
Provides client with feedback of systemic account issues
Draft and send client visit memo to client detailing issues discussed and resolved during visits
Include Aspirion success stories in memo
Ensures any account projects are being worked in a timely fashion (e.g., provider relations spreadsheets, billing projects, etc.)
Creates process for obtaining information and resolving issues with clients
Create Processes and Protocols document for Aspirion Team to follow and review
Requests system access credentials and assist with system access issues
All other duties as assigned to maintain company standards and client protocols
Performs other related duties as assigned

Requirements

What you’ll need

Bachelor's degree required
Minimum of 2 years of responsible client management experience preferred
Minimum of 2 years of denials management experience preferred
Problem solver with the ability to identify issues, provide feedback and follow-up to resolution
Strong interpersonal, written, and oral communication skills
Effective organizational time-management and detailed-oriented skills to handle multiple tasks and ensure accuracy
Ability to establish and maintain cooperative working relationships with colleagues
Perform effectively in environments with frequent workload changes and competing demands
Efficient at handling and prioritizing multiple tasks and projects in a time-sensitive environment
Proficient in Microsoft Office
Critical thinking skills
Social perceptiveness and emotional intelligence
Confidence in communicating effectively with Executive level professionals
General understanding of medical billing and denials management
Track record of high performance

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Matching 401k
Competitive salaries
Incentive programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

denials managementclient managementproblem solvingcritical thinkingmedical billingaccount managementdata analysisperformance indicatorsprocess creationprotocol development

Soft Skills

interpersonal skillscommunication skillsorganizational skillstime managementattention to detailflexibilityproactivityresourcefulnessprofessionalismemotional intelligence

Certifications

Bachelor's degreeHIPAA certification